Hi, I’m
Akshai Puri
M.B.A
Mumbai
Summary
Energetic Sales Support Specialist focused on enabling strong sales by skillfully handling administrative needs. Successful at managing sales tracking tools and creating informative reports. Polished in identifying market trends to help sales professionals make strategic decisions and continue capturing business. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Friendly Deputy Manager committed to creating a positive work environment through effective mentoring and coaching. Skilled in delegation and communication. Talented in leadership, staff development and training.
Overview
10
years of professional experience
17
years of post-secondary education
2
Languages
Work History
Hafele India Pvt. Ltd.Pune
Deputy Manager, Sales Support
08.2016 - Current
Job overview
- Managing sales thru Experience Centre. keeping track record of monthly sales and conversion ratio. upkeep and maintenance of the showroom.
- I have represented multiple luxury brands like Blum, Caesarstone, Blanco, Liebherr, Asko, Falmec, Bertazzoni, etc under Hafele.
- I have attended more than 11000 customers till date. I have closed more than 1000 orders valued above 30 lakhs.
- I have been considered as Category expert for Luxury Appliances in my team. therefore, i am able to give detailed knowledge about the appliances to architect and interiors as well as to customers. I take initiative to cook for customers for better understanding and presentation as well as self-learning.
- Highest achievement of my sales figure in a month was of 1.23 Cr. I have also been nominated as Hafele Star of the quarter. i have been appreciated by customers for providing them value added solutions.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed and maintained relationships with key accounts and existing customers.
- Maintained, documented and presented progress reports to leaders.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated leadership skills in managing projects from concept to completion.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Gained extensive knowledge in data entry, analysis and reporting.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Provided constructive feedback during team meetings, fostering collaboration among colleagues towards shared objectives in-store performance improvements.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Assisted in planning and executing successful in-store events that drove foot traffic, increased sales, and enhanced brand loyalty among customers.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Helped customers complete purchases, locate items, and join reward programs.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives
Idea Cellular
Business Development Executive
06.2015 - 05.2016
Job overview
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Managed over 3-4 meetings per day and over 20-30 calls per week.
- Negotiated contracts with key stakeholders, resulting in favorable terms for company and long-term partnerships.
- Implemented sales training programs for new business development team members, increasing overall effectiveness in securing new clients.
- Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
World Of Stones
Business Development Executive
04.2014 - 05.2015
Job overview
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Met over 400 Architects and interior designers for product presentation and lead generation.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Negotiated contracts with key stakeholders, resulting in favorable terms for company and long-term partnerships.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Identified business development challenges and customer concerns for proactive resolution.
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Researched product pricing, ratings and performance and created comparison spreadsheets to evaluate competitors.
- Stayed current on company offerings and industry trends.
Education
Poorna Prajna Public SchoolNew Delhi
High School Diploma
03.1997 - 03.2009
G. D Goenka World SchoolSohna Road, Gurgaon
High School Diploma
03.2009 - 05.2011
Indian Institute of Planning And ManagementNew Delhi
MBA from Sales, Merchandising, And Marketing
03.2011 - 03.2014
Skills
Decision-making capabilities
Performance improvements
Staff supervision
Consulting
Negotiation
Training
Performance Improvements
Staff Training and Development
Promotional planning
Business Development
Customer Relationship Management (CRM)
Orientation and training
Staff Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 4 staff members.
- Documented and resolved 1000+ queries which led to satisfied customers.
Timeline
Deputy Manager, Sales Support
Hafele India Pvt. Ltd.
08.2016 - Current
Business Development Executive
Idea Cellular
06.2015 - 05.2016
Business Development Executive
World Of Stones
04.2014 - 05.2015
Indian Institute of Planning And Management
MBA from Sales, Merchandising, And Marketing
03.2011 - 03.2014
G. D Goenka World School
High School Diploma
03.2009 - 05.2011
Poorna Prajna Public School
High School Diploma
03.1997 - 03.2009
music, cooking, writing, sports, photography
Fond of listening to music and doing photography during free time and travelling.
Cooking and experimenting new dishes.
Writing poetry and reading novels at times
Extra calicular Activities
Fond of music and photography.
Cooking and experimenting new dishes.
Writing poetry
music, cooking, writing, sports, photography
Fond of listening to music and doing photography during free time and travelling.
Cooking and experimenting new dishes.
Writing poetry and reading novels at times
Extra calicular Activities
Fond of music and photography.
Cooking and experimenting new dishes.
Writing poetry