Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

AKSHAMA SINGH

Summary

Customer success professional with over 2 years of experience in SaaS startups, adept at enhancing customer satisfaction and retention through proactive engagement and cross-functional collaboration. Seeking to drive customer success at Contlo by leveraging expertise in personalized marketing and automated customer journeys.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Client Success Associate

RetainIQ
Bangalore
08.2022 - Current
  • Achieved a 95% customer satisfaction rate by resolving inquiries and issues promptly.
  • Conducted bi-monthly business reviews, resulting in a 20% increase in customer retention.
  • Successfully onboarded over 50 clients, ensuring a smooth transition and comprehensive understanding of product offerings.
  • Increased product adoption by 30% through proactive customer engagement and education.

Education

MBA - Human Resources Management

NMIMS CDOE
06-2024

Bachelor of Science -

Gargi College, University of Delhi
New Delhi
06-2017

Skills

  • Customer Success Management
  • Account Management
  • Problem Solving
  • Cross-functional Collaboration
  • Client Engagement
  • SaaS Solutions
  • Effective Communication
  • Detail Orientation

Certification

  • The Fundamentals of Digital Marketing, Google Digital Garage
  • Art of Advertising Workshop, Growth School
  • Email Marketing, HubSpot

Accomplishments

  • Program Leader and Campus Ambassador
    United Nations World Humanitarian Summit (India) Rio+23 Program, WHS
    2015 – 2017

Timeline

Client Success Associate

RetainIQ
08.2022 - Current

MBA - Human Resources Management

NMIMS CDOE

Bachelor of Science -

Gargi College, University of Delhi

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