Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Personal Information
Timeline
Generic

AKSHARA ARORA

GURUGRAM

Summary

Resilient and certified Senior Business Continuity Management (BCM) professional with over 10+ years of proven expertise in developing, implementing, and testing enterprise-wide continuity and crisis management programs across BFSI, IT, and Telecom sectors. Adept at driving ISO 22301 compliance, conducting BIA/Risk Assessments, and ensuring robust incident response planning.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior Business Analyst

INCEDO
Gurugram
04.2023 - Current
  • Conducted ISO 27001:2013 Gap Assessment.
  • Led BCM program across 4 critical business units, ensuring alignment with ISO 22301 and RBI guidelines.
  • Directed annual enterprise-wide BIA covering 80+ processes and applications.
  • Managed crisis response during two major outages, reducing downtime by 40%.
  • Spearheaded BC/DR exercises with >90% participation and passed all audit inspections.
  • Developed automated dashboards for BCM KPIs using Power BI.
  • Designed and implemented BCM frameworks for 12+ clients including Fortune 500 firms.
  • Conducted vendor resilience assessments and DR strategy audits.
  • Implemented and maintained information security solutions to support the ISO 27001.

Business Analyst

BRITISH TELECOM
Gurugram
07.2017 - 03.2023
  • Trained over 600 staff in BCM awareness, recovery procedures, and crisis communication.
  • Supported RTO/RPO definitions and recovery plan testing for critical systems.
  • Supported the transition from ad-hoc to policy-driven BCM approach.
  • Maintained repository of recovery strategies, plans, and crisis contacts.
  • Assisted in regional site recovery planning and conducted desktop simulations.
  • Developed and delivered security awareness training programs for over 500 employees.
  • Monitored and responded to security incidents, ensuring timely resolution and documentation.
  • Collaborated with cross-functional teams to implement security controls and policies.
  • Collaborate with IT departments to ensure that data backup, recovery and security measures are in place and effective.
  • Led a project that resulted in a 30% improvement in the organization’s security posture.
  • Successfully managed the transition to a cloud-based ISMS, maintaining ISO 27001 compliance.
  • Led eDRP from gathering data to successful deployment resulting in 75% reduction in processing time across US, Europe, EMEA and UK regions.
  • Developed and maintained knowledge management system to capture, share and store institutional knowledge.

Client Associate

ICICI SECURITIES
Gurugram
08.2014 - 06.2017
  • Coordinated with cross-functional teams to ensure successful execution of client projects.
  • Ensured seamless project execution and delivery within established timelines.
  • Maintained effective client relationships, ensuring client satisfaction and loyalty.
  • Supported financial advisors and their business objectives.

Business Analyst

JDIT
Delhi
04.2011 - 06.2012
  • Developed value-add business strategies and a comprehensive rebranding effort that boosted yearly revenue by 80%.
  • Segmented and analyzed field data that helped achieve $50k in sales of new services via prospecting multi-tiered process.
  • Managed user engagement analytics strategy, providing first insight into how users interact with apps on their tablets and mobile devices.

Education

B Tech - IT

DYPIET
PUNE
05.2010

Ryan International School -

Ryan International School
Faridabad
05.2006

Skills

  • Risk Management
  • Business Impact Analysis (BIA)
  • Risk Assessment
  • Crisis Management
  • Emergency Response
  • ISO 22301
  • Regulatory Compliance
  • Disaster Recovery
  • IT Continuity Planning
  • BCM Policy
  • Framework Design
  • BCM Exercises
  • Simulation Drills
  • Audit Readiness
  • Vendor/Third-party Risk Resilience
  • Stakeholder Engagement
  • Executive Reporting
  • GRC Tools
  • Archer
  • MetricStream
  • Fusion Framework

Certification

  • ISO 27001
  • ITIL Foundation

Additional Information

Participated in cultural events and Anchoring in British Telecoms., Represented state as part of the national handball team in college.

Personal Information

Title: SENIOR BUSINESS ANALYST

Timeline

Senior Business Analyst

INCEDO
04.2023 - Current

Business Analyst

BRITISH TELECOM
07.2017 - 03.2023

Client Associate

ICICI SECURITIES
08.2014 - 06.2017

Business Analyst

JDIT
04.2011 - 06.2012

B Tech - IT

DYPIET

Ryan International School -

Ryan International School

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AKSHARA ARORA