Akshara Asthana
Pune,MH
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Virtusa
05.2023 - 01.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Contact Center Representative
Webhelp
09.2021 - 12.2022
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Reduced handle time by quickly identifying customer needs and providing accurate information.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
Contact Center Associate
Business Solution Pvt. Ltd.
05.2019 - 08.2020
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
Education
MBA - HR And Marketing Specialization
R.R Group of Institutions
Lucknow, India06-2022
Bachelor of Arts - Journalism And Mass Communication
Lucknow University
Lucknow06-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- MS word
- Powerpoint
- V lookup
- H lookup
Timeline
Customer Service Representative
Virtusa
05.2023 - 01.2024
Contact Center Representative
Webhelp
09.2021 - 12.2022
Contact Center Associate
Business Solution Pvt. Ltd.
05.2019 - 08.2020
MBA - HR And Marketing Specialization
R.R Group of Institutions
Bachelor of Arts - Journalism And Mass Communication
Lucknow University
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