Hi, I’m
AKSHAT AGARWAL
Jaipur
Summary
A versatile Professional with an experience of over 11 years that has always been working towards the betterment of the processes and the organizations. I have worked for. I have always welcomed any opportunity that came my way. I have expertise in managing business end to end, starting from customer acquisition, sales operations, customer service, fulfillment and quality control. I have also supervised many sales teams, which proved beneficial for the organizations since it helped streamline the SOPs further and generated additional revenue. I have also been into the employee training, which resulted in the grooming of such executive that proved to be an asset to the organization. Also, I have a good experience in Business Development.
Overview
11
years of professional experience
4
years of post-secondary education
Work History
ConvergysGurgaon
Customer Technical Support Analyst
02.2015 - 12.2015
ConcentrixGurgaon
Customer Service Associate
10.2012 - 01.2015
Job overview
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
Opk Infotech Gurgaon
Senior Sales Associate
01.2016 - 02.2019
Job overview
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
Skyway Solutions Jaipur
Lead Generation Executive
04.2019 - 05.2020
Tele Performance Jaipur
Technical Support Executive
07.2020 - 05.2022
Job overview
- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
- Extended analysis to assist technology team efforts to escalate and resolve issues.
- Led update and upgrade processes, standardizing user training initiatives.
- Tracked KPIs and created continuous improvement plans.
Urbaine Consumers Jaipur
Team Leader
06.2022 - 06.2023
Job overview
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
Education
NmmimsJaiour
MBA from Operations Management
11.2022 - Current
ICFAI UniversityJaipur
Bachelor Of Computer Applications from Computer Software And Media Applications
07.2007 - 07.2010
Central Academy Bharatpur
12th
Central Academy Bharatpur, RBSE
10th
Skills
Performance improvement
undefinedAccomplishments
- While in Concentrix got award from the vice president of that process
- Got several appreciations from Clients, Management , Project Manager of Concentrix
- Quality topper of the Process for 6 months in a row
- While in Convergys got Best FCR, Best CARE and Top NPS
- As A team Leader worked on Recruitment, Training and development and Process Sales
Timeline
Nmmims
MBA from Operations Management
11.2022 - Current
Team Leader
Urbaine Consumers
06.2022 - 06.2023
Technical Support Executive
Tele Performance
07.2020 - 05.2022
Lead Generation Executive
Skyway Solutions
04.2019 - 05.2020
Senior Sales Associate
Opk Infotech
01.2016 - 02.2019
Customer Technical Support Analyst
Convergys
02.2015 - 12.2015
Customer Service Associate
Concentrix
10.2012 - 01.2015
ICFAI University
Bachelor Of Computer Applications from Computer Software And Media Applications
07.2007 - 07.2010
Central Academy Bharatpur
12th
04.2007
Central Academy Bharatpur, RBSE
10th
04.2005
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