Akshat Doshi
System Support Administrator
Ahmedabad
Summary
Dynamic System Support Administrator with a proven track record at Micro Orbit Consulting Services, excelling in customer service and information management. Successfully implemented a customer feedback system that enhanced service delivery, while streamlining documentation processes. Adept at problem-solving and fostering team collaboration to drive operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
3
3
Languages
Work History
System Support Administrator
Micro Orbit Consulting Services
03.2024 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Implemented customer feedback system, leading to improved service delivery and customer satisfaction.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
Senior Customer Support Representative
Technomine
09.2023 - 03.2024
- Streamlined support processes for improved efficiency and faster response times to customer concerns.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Provided technical support to customers, troubleshooting issues and guiding them through step-by-step solutions.
Education
High School Diploma -
Sal Institute Of Diploma
Ahmedabad, India 04.2001 -
Skills
Customer service
MS office
Administrative support
Problem-solving
Documentation and reporting
Mail handling
Information management
Data analysis
Team building and leadership
Technical support
Operations management
Verbal and written communication
Certification
Best TL For Project
Data Analytics and Management
Data Collection: Gathering data from various sources.
Data Storage: Implementing systems for storing data securely and efficiently.
Data Organization: Structuring data for easy retrieval and analysis.
Data Quality: Ensuring data accuracy and consistency.
Data Security: Protecting data from unauthorized access and breaches.
Data Governance: Establishing policies and procedures for data management.
Timeline
System Support Administrator
Micro Orbit Consulting Services
03.2024 - Current
Senior Customer Support Representative
Technomine
09.2023 - 03.2024
Best TL For Project
04-2023
High School Diploma -
Sal Institute Of Diploma
04.2001 -
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