Summary
Overview
Work History
Education
Skills
Timeline
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Akshat Jain

Business Analyst
Gurgaon

Summary

Accomplished Solution Integration and Implementation Team Lead at Amdocs, adept in operations management and fostering customer focus. Enhanced team performance and customer satisfaction through innovative project execution and effective complaint resolution. Skilled in analytical thinking and client support, consistently delivering high-quality standards and performance improvements.

Overview

7
7
years of professional experience

Work History

Solution Integration and Implementation Team Lead

Amdocs
05.2024 - Current
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Coached team members in techniques necessary to complete job tasks.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Created and managed project plans, timelines and budgets.

Systems Analyst

Amdocs
10.2020 - 05.2024
  • Collaborated with cross-functional teams to develop innovative solutions for business challenges.
  • Gathered requirements and performed gap analysis through design workshops with users.
  • Conducted comprehensive data analysis to identify patterns and trends, informing decision-making processes.
  • Provided expert technical support, reducing system downtime and minimizing disruptions to daily operations.
  • Trained new hires on company-specific software tools, ensuring seamless integration into the team''s workflow.
  • Designed user-friendly interfaces for various software applications, increasing ease of use and functionality.
  • Mentored junior analysts on best practices in systems analysis techniques, contributing to their professional growth.
  • Managed multiple projects simultaneously, consistently meeting deadlines and budget constraints.
  • Enhanced system efficiency by identifying and resolving complex technical issues.
  • Collaborated with stakeholders to gather requirements and translate them into technical specifications.

Functional Test Engineer

Amdocs
06.2017 - 10.2020
  • Enhanced testing efficiency by automating repetitive tasks using scripting languages and automation tools.
  • Collaborated with cross-functional teams to develop comprehensive testing strategies and deliver high-quality products.
  • Conducted root cause analysis on defects, providing actionable insights for developers to address issues effectively.
  • Mentored junior testers, sharing expertise in best practices for functional testing methodologies.
  • Validated system functionality through regression testing, identifying areas for improvement and optimization.
  • Reduced time spent on manual testing efforts through the implementation of efficient risk-based testing approaches.
  • Participated in agile scrum meetings, contributing valuable input towards product improvements and team goals.

Education

Bachelors of Engineering - Electronics And Communication Engineering

Madhav Institute of Technology And Science
Gwalior, India
04.2001 -

Skills

Operations Management

Customer Focus

Performance Improvement

Complaint resolution

Analytical Thinking

Documentation And Reporting

Client Support

Java

SQL

Jira

Groovy

Timeline

Solution Integration and Implementation Team Lead

Amdocs
05.2024 - Current

Systems Analyst

Amdocs
10.2020 - 05.2024

Functional Test Engineer

Amdocs
06.2017 - 10.2020

Bachelors of Engineering - Electronics And Communication Engineering

Madhav Institute of Technology And Science
04.2001 -

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Akshat JainBusiness Analyst