Akshat Jain
Mumbai
Summary
Proactive DevOps Solution Engineer with 3 years of DevOps experience, Skilled in maintaining CI/CD pipelines, automating infrastructure, and deploying resilient solutions with Git, Jenkins, Ansible, Artifactory, Docker, Kubernetes, and AWS/Azure. Experienced in Agile workflows, working closely with developers on sprint tasks via Jira, and documenting solutions in Confluence. Highly Proficient in troubleshooting, providing L3 support, and building knowledge bases, with a strong record in delivering high-availability solutions and skilled in high-impact migration projects, including Nexus to Artifactory and GitHub to Enterprise GitHub.
Overview
3
3
years of professional experience
Work History
DevOps Solution Engineer
Tata Consultancy Services
Mumbai
06.2022 - Current
- Acted as an L3 DevOps Solution Engineer for the Royal Bank of Canada, leading efforts to improve application consistency and enhance developer experience by rapidly delivering solutions to their challenges.
- Pipeline Management Designed, implemented, and automated CI/CD pipelines from scratch to streamline application onboarding and deployment.
- Tooling Expertise Leveraged industry-leading tools such as Git, Maven, Node.js, .NET, SonarQube, Nexus, Artifactory, NexusIQ, Checkmarx, Snyk, Jenkins, GitHub Actions, Docker, Kubernetes, Urban Code Deploy (UCD), RLM, and AWS to optimize development and operational workflows.
- Escalation Support & Knowledge Management Supported L2 team escalations, and developed a comprehensive Confluence-based knowledge base for effective issue resolution.
- Artifact Management Spearheaded the migration from Nexus to Artifactory, enhancing artifact storage, scalability, and developer accessibility.
- GitHub Actions Created customized reusable workflows for automated builds, testing, and deployments, streamlining developer productivity and reducing deployment cycles. Troubleshooting any issues come across Actions Platform, runners, code or security related.
- Kubernetes Expertise Managed Kubernetes clusters, troubleshooting pods, services, ingress, and Helm charts to ensure high availability and reliability of applications. Leveraged monitoring tools like Grafana to optimize resource use at the cluster level or application level.
- CI/CD Advancements Designed and deployed efficient pipelines using Jenkins, Docker, and Kubernetes, significantly reducing software release cycle times, and improving multi-environment deployment processes.
- Mentored team members on DevOps best practices, contributing to an improved developer experience, and operational excellence.
Network Administrator
Tata Consultancy Services
Mumbai
12.2021 - 06.2022
- Implemented DevOps practices for continuous alert and incident management within the L2 network support for City Union Bank, branch, and ATM.
- Utilized tools like Zabbix & ITRS for proactive monitoring and alerting to enhance incident response times and to troubleshoot and resolve connectivity issues to minimize downtime and maximize productivity
- Configured network components for branch locations using relevant tools
- Provided on-call support to customers for FLT and other queries
- Coordinated with onsite teams and logged cases with ISPs to resolve internet/bandwidth/latency or network component failure incidents, raised and managed service requests, change requests, and incidents, worked on network support tickets raised in ManageEngine.
- Offered 24/7 L2 support to operational teams, collaborated with cross-functional teams to plan and execute weekly operational calls with project stakeholders.
- Generated reports and created standard operating procedures (SOPs)
Education
Master of Computer Applications -
Jain University
Bengaluru07-2024
Bachelor of Computer APplications -
ITM University
Gwalior, Madhya Pradesh07-2021
Skills
- Continuous Integration and Continuous Deployment
- Git/GitHub
- Jenkins
- Ansible
- Docker
- Kubernetes
- AWS/Azure
- GitHub Actions
- Agile methodologies
- Nexus/Artifactory
- Release Management (Helm, release bundle, RLM)
- Troubleshooting and Problem Management
- Configuration Management
- JIRA & Confluence
- Python
Accomplishments
- Attained TCS Hi-Talent and Innovator badge after clearing TCS Wings (DevOps and Linux)
- Received Elevate Wings Award for Process and Business skill
- Received multiple On the Spot Award and customer Appreciation for driving Innovation
Languages
Hindi
Native language
English
Proficient (C2)
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
DevOps Solution Engineer
Tata Consultancy Services
06.2022 - Current
Network Administrator
Tata Consultancy Services
12.2021 - 06.2022
Master of Computer Applications -
Jain University
Bachelor of Computer APplications -
ITM University
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