AKSHAT MATHUR
Jaipur
Summary
Dynamic hospitality professional with a proven track record at Lemon Tree Hotels, excelling in customer service excellence and financial analysis. Achieved a Guest Satisfaction Index above 95%, while leading teams to enhance operational efficiency and resolve conflicts effectively. Passionate about delivering exceptional experiences and fostering team development. Resourceful Hospitality Manager known for high productivity and efficient task completion. Possess specialized skills in guest relations, operational management, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring positive experiences for both guests and staff. Committed to maintaining quality standards and improving service delivery.
Overview
21
21
years of professional experience
Work History
Hospitality Head
Mahima Real Estate Pvt Ltd
Jaipur
07.2023 - Current
- Analyzed customer feedback to identify areas for improvement in services offered.
- Provided guidance and support to employees regarding hospitality industry best practices and standards.
- Managed team of housekeeping, Food & beverage and front desk supervising personnel in issue resolution.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Promoted a positive work environment by effectively communicating with staff members and resolving conflicts in a timely manner.
- Built and maintained productive relationships with employees.
- Investigated guest complaints and utilized critical thinking to foster expedient resolution.
Business Owner
Family Business
Jaipur
01.2022 - 07.2023
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Reviewed financial statements on a monthly basis in order to assess financial health of the organization.
- Implemented successful business strategies to increase revenue and target new markets.
- Managed two family businesses post Covid situation and increased use of product.
Executive Assistant Manager
Lemon Tree Hotels
Jaipur
12.2016 - 03.2021
- Achieved revenue budgets for three consecutive years, driving financial success.
- Increased TA ranking to top 10 for two consecutive years, leading regionally.
- Maintained Guest Satisfaction Index above 95 percent for financial year 2017-2018.
- Completed all departmental training sessions with excellence, scoring above 90 percent.
- Successfully finished HGM training session with high marks.
- Motivated internal candidates to advance within the organization.
Assistant Food and Beverage Manager
Lemon Tree Hotels
Jaipur
11.2014 - 12.2016
- Collaborated with chefs regarding menu items and recipes in order to create unique dining experiences for guests.
- Resolved customer complaints in an efficient and professional manner.
- Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Assisted with menu planning and recipe development.
- Created and delivered orientation and training for new team members and professional development activities for experienced associates.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.
- Monitored food quality control procedures to ensure high standards of product.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Spearheaded and executed food and beverage marketing and promotional programs, met with potential clients and members and arranged meetings, banquets and facility tours.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Resolved problems or concerns to satisfaction of involved parties.
Assistant Food and Beverage Manager
Vesta Hotels & Resorts
Jaipur
02.2013 - 11.2014
- Collaborated with chefs regarding menu items and recipes in order to create unique dining experiences for guests.
- Resolved customer complaints in an efficient and professional manner.
- Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
- Increased revenue and achieved budgets budgets.
- Also increased guest satisfaction index as TA ranking.
- Participated in various city events to maintain hotel's visibility.
Restaurant Manager
The Fern an Ecotel Jaipur
Jaipur
11.2009 - 11.2012
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Established policies for cash handling procedures to maximize security measures.
- Inspected dining and serving areas for cleanliness and proper setup.
- Optimized profits by controlling food, beverage and labor costs.
- Worked in all outlets.
Assistant Food and Beverage Manager
Fortune Bella Casa
Jaipur
01.2009 - 11.2009
- Collaborated with chefs regarding menu items and recipes in order to create unique dining experiences for guests.
- Resolved customer complaints in an efficient and professional manner.
- Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
- Assisted with menu planning and recipe development.
- Created and delivered orientation and training for new team members and professional development activities for experienced associates.
Restaurant Manager
HRH GROUP OF HOTELS
JAIPUR
01.2008 - 11.2008
- Created detailed reports on weekly and monthly revenues and expenses.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Inspected dining and serving areas for cleanliness and proper setup.
Team Leader
Le Meridien Resort & Spa
Jaipur
07.2004 - 01.2008
- Progressed from Trainee Assistant Steward to Team Leader within same hotel.
- Gained comprehensive knowledge of Food and Beverage operations across various outlets.
- Achieved multiple accolades during training sessions and inter-departmental competitions.
- Participated in inaugural MT/HOT training program initiated by Starwood Hotels & Resorts.
- Earned promotion to leadership position due to strong work ethic and exceptional customer service.
- Provided training and support to empower team members in achieving objectives.
Education
Bachelor of Science -
IHM Hyderabad
Hyderabad06-2004
GED -
Sanjay Public School
Jaipur05-2001
High School Diploma -
Subodh Public School
Jaipur05-1999
Skills
- Customer service excellence
- Conflict resolution strategies
- Team leadership
- Financial analysis and reporting
- Inventory oversight
- Menu development
- Vendor negotiation skills
- Employee training and development
- Quality assurance
- Performance assessment
- Operational efficiency improvement
- Effective communication skills
- Critical thinking abilities
Affiliations
- Outdoor Caterings
- On-the-Job Training
- Passionate training at Taj Krishna, Hyderabad, in the Indian section
Languages
English
First Language
Hindi
Elementary (A2)
A2
Accomplishments
- HGM Making by Lemon Tree Hotels
- Inspirational employee awarded by President of Lemon Tree Hotels
- Awarded as a Super High Achiever by LTH for four consecutive years
References
References available upon request.
Timeline
Hospitality Head
Mahima Real Estate Pvt Ltd
07.2023 - Current
Business Owner
Family Business
01.2022 - 07.2023
Executive Assistant Manager
Lemon Tree Hotels
12.2016 - 03.2021
Assistant Food and Beverage Manager
Lemon Tree Hotels
11.2014 - 12.2016
Assistant Food and Beverage Manager
Vesta Hotels & Resorts
02.2013 - 11.2014
Restaurant Manager
The Fern an Ecotel Jaipur
11.2009 - 11.2012
Assistant Food and Beverage Manager
Fortune Bella Casa
01.2009 - 11.2009
Restaurant Manager
HRH GROUP OF HOTELS
01.2008 - 11.2008
Team Leader
Le Meridien Resort & Spa
07.2004 - 01.2008
Bachelor of Science -
IHM Hyderabad
GED -
Sanjay Public School
High School Diploma -
Subodh Public School