Summary
Overview
Timeline
Work History
Education
Skills
Manager
Akshat Mohindra

Akshat Mohindra

Business Analyst

Summary

Experienced business analyst with 9 years of expertise in driving process improvements, analyzing business requirements, and optimizing workflows across various industries. Collaborative professional skilled in delivering data-driven solutions that align with business objectives. Proficient in utilizing SQL, Excel, and business intelligence software to extract insights and support decision-making. Demonstrated leadership abilities, including mentoring junior analysts and fostering teamwork to ensure successful project outcomes. Committed to continuous improvement and delivering high-quality, impactful solutions.

Overview

9
9
years of professional experience

Timeline

Operations Analyst

American Express Banking Corp
09.2018 - 01.2025

Team Leader

Arsom Technologies
09.2016 - 08.2018

Client Technical Support Associate

Dell International
10.2015 - 07.2016

Mechanical Engineering

Singhania University

Work History

Operations Analyst

American Express Banking Corp
09.2018 - 01.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Collaborated with managers and People Leaders to gather customer feedback and analyze trends. Provided actionable insights and recommended operational changes to align with emerging market trends, improving customer satisfaction and optimizing business processes for better efficiency and performance.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Collaborated with the ECR team for 11 months to analyze and resolve Pan India grievances, including issues related to Income Tax, Police Notices, and Nodal Officer complaints, ensuring efficient process improvements and timely resolution.
  • Successfully cross-trained with the Credits department, providing backup support for customer service operations. Ensured continuity in service delivery and seamless collaboration across teams by assisting in issue resolution, improving response times, and maintaining customer satisfaction during peak periods.
  • Recognized by Denise Pickett. In 2020 for exceptional Service's offered.
  • Leveraged performance data to assess current outcomes and identify areas for improvement. Applied data-driven insights to enhance operational efficiency, optimize processes, and drive better results, contributing to the achievement of key business objectives.
  • Collaborated with multiple teams, including CILC, GSP, GBI, Credits, and ECR, to streamline and simplify processes for both customers and colleagues. Focused on enhancing operational efficiency and improving user experience by identifying and implementing process improvements across departments.

Team Leader

Arsom Technologies
09.2016 - 08.2018
  • Delivered feedback to decision-makers regarding team performance, project progress, and training needs to enhance business analysis capabilities.
  • Evaluated key performance metrics to assess and improve business processes and contribute to organizational growth.
  • Applied performance data to assess current business conditions, evaluate operational efficiencies, and forecast future needs and improvements.
  • Analyzed customer feedback to identify process gaps and develop improvements that support long-term business objectives.
  • Onboarded new Business Analysts, providing training, mentoring, and assisting with documentation to ensure a smooth integration into the team.
  • Cross-trained existing team members in various business analysis tools and methodologies to maximize team agility and performance across projects.
  • Expanded cross-functional collaboration by working with various departments to align business objectives, prioritize tasks, and achieve common goals.
  • Ensured adherence to business analysis standards, quality guidelines, and operational best practices to optimize outcomes.
  • Regularly evaluated team members' analytical skills and provided hands-on training and mentoring to improve performance and consistency.
  • Conducted ongoing training and mentorship for team members to enhance analytical skills, improve accuracy, and ensure alignment with business goals.

Client Technical Support Associate

Dell International
10.2015 - 07.2016
  • Enhanced Customer Experience : Designed and analyzed customer interaction processes, ensuring smooth communication and positive experiences through optimized customer service strategies.
  • Problem Solving and Process Improvement : Utilized problem-solving skills to identify operational inefficiencies and contributed to the development and implementation of strategic solutions to support business functions.
  • Productivity Optimization : Analyzed and refined communication processes, ensuring team adherence to best practices, and driving consistent efficiency in customer-facing operations.
  • Issue Resolution and Continuous Improvement : Analyzed customer feedback and complaints to identify recurring issues, facilitating process improvements to enhance customer satisfaction and drive business growth.
  • Sales and Service Data Analysis : Conducted analysis on sales trends and customer service interactions, providing actionable insights to generate both new and repeat sales.
  • Adherence to Standards : Monitored business operations to ensure compliance with company policies, ensuring operational efficiency and achieving performance standards.
  • Leadership Role : Took on leadership responsibilities as Acting Team Leader, overseeing processes and guiding the team towards consistent achievement of goals and project success.

Education

Mechanical Engineering

Singhania University
Jhunjhunu
07-2015

Skills

Process Development

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Akshat MohindraBusiness Analyst