Summary
Overview
Work History
Education
Skills
Languages
DJing
Timeline
Generic
Akshat Sharma

Akshat Sharma

Bhilwara,Rajasthan

Summary

Results-driven Sales and Support Manager with over 7 years of experience in driving sales growth and enhancing customer satisfaction. Skilled in lead generation, relationship building, sales presentations, and closing deals. Proficient in post-sale follow-up, CRM, and providing exceptional customer support. Strong communication, negotiation, and team leadership skills, with a commitment to continuous improvement and delivering outstanding customer experiences.

Overview

7
7
years of professional experience

Work History

Sales and Support Manager

AssessPrep
01.2021 - Current
  • Managed end-to-end sales, including prospecting and lead generation, initial contact and relationship building, sales presentation and demonstration, handling objections and negotiation, closing sale, post-sale follow-up, customer relationship management (CRM), collaboration and coordination, reporting and analysis, and continuous learning and improvement.
  • Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
  • Identify emerging markets and market shifts while being fully aware of new products and competition status
  • Scheduling and conducting meetings via zoom, Gmeet, etc.
  • Managing customer support department's day-to-day functions.
  • Responding to escalated customer support issues.
  • Informing team of all new information related to products, procedure, and trends.
  • Product management.
  • Data Collection/Data Preprocessing/Data Labeling/Model inference
  • Create informative guides and video tutorials using Camtasia.
  • Software quality assurance and testing.
  • Report bugs and create change log using G-suit, Linear, Jira, and Slack.

Sales Manager

Whitehat Jr.
09.2020 - 12.2020
  • Initiating phone conversations with parents who complete demo classes for their kids
  • Intensely following up with prospects and closing sales within sales cycle
  • Diligently communicating and priming lead through channels like email, WhatsApp, SMS, and calls
  • Achieving weekly targets in high-pressure performance driven competitive environment
  • Monitoring self-performance at all times while also contributing to team's performance
  • Keeping track of factors like conversion factor, average revenue generated per lead, average revenue per sale, etc.

Senior Content Writer

MattsenKumar LLC
06.2019 - 05.2020
  • Researching industry-related topics
  • Writing clear marketing copy to promote products/service
  • Proofread and edit final description before submission
  • Submit work to client for input and approval
  • Give feedback and make sure errors are rectified before sending final draft

Recruiter

Compunnel Staffing
07.2018 - 02.2019
  • Build relationships with technical professionals to gain industry knowledge and obtain referrals.
  • Tracked candidates and pushed for feedback on disqualifications
  • Time-to-fill statistics, and other variables.
  • Hired employees and initiated new hire paperwork process.
  • Operated and maintained applicant tracking and candidate management systems.
  • Adhered to corporate branding requirements when filling positions.
  • Tracked vital dates and deadlines and maintained specific personnel lists.
  • Followed up with notable applicants sourced via pipelines and Job boards.
  • Posted positions through approved recruitment channels.
  • Provided information about pay rates, dates, and training processes.
  • Created and uploaded employment postings on job boards like Monster, CareerBuilder, Zip Recruiter, and Indeed.
  • Used Boolean searches to find right candidate for right role.
  • Scheduled interviews with initiated Onboarding of selected candidates.
  • Created and completed personnel action forms for all hires, terminations, title changes, and terminations.

Subject Matter Expert

Simplona Solutions
01.2018 - 06.2018
  • Generated potential leads.
  • Converted leads into sale.
  • Verified data integrity and accuracy.
  • Answered average of 400 calls and emails per day
  • Addressing customer inquiries, solving problems, and providing new product information.
  • Responded to customer requests via telephone and email and effectively answered questions and inquiries.
  • Mentored junior team members on protocols and procedures of each station to maximize contributions.
  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
  • Audited team performance and compliance on basis of reports provided by Quality team.
  • Directed and supervised team of 10 engaged in lead generation.
  • Collected and uploaded candidate data.
  • Maintained Trained team on all aspects of operating procedures and company services.
  • Handled escalations and supervisor calls.

Technical Support Representative

Teleperformance
04.2017 - 10.2017
  • Accurately documented, researched, and resolved customer service issues.
  • Defused volatile customer situations calmly and courteously.
  • Politely assisted customers in person and via telephone.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues
  • Responsible for scheduling and managing agents to achieve and perform to client's expectation, which included coaching and Quality and Assurance of calls.
  • Responsible for resolving customers' issues, while following client policies and procedures.
  • Responsible for maintaining scores of teams and bringing best out of them.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • Answered support calls within five seconds to minimize delays and subsequent abandoned calls.
  • Reviewed queries and created technical documentation and procedures.

Education

BBA - Retailing

Jaipur National University
Jaipur, Rajasthan
03.2022

Skills

  • Communication Skills
  • Customer Service Orientation
  • Sales Acumen
  • Relationship Building
  • Problem-Solving Skills
  • Negotiation Skills
  • Technical Proficiency
  • Conflict Resolution
  • Emotional Intelligence
  • Training and Development

Languages

English
Fluent
Hindi
Native

DJing

Performing as DJ Axistence , I have developed skills in music selection, crowd engagement, and event management. This experience has enhanced my creativity, technical proficiency, and ability to adapt to audience preferences.

Timeline

Sales and Support Manager

AssessPrep
01.2021 - Current

Sales Manager

Whitehat Jr.
09.2020 - 12.2020

Senior Content Writer

MattsenKumar LLC
06.2019 - 05.2020

Recruiter

Compunnel Staffing
07.2018 - 02.2019

Subject Matter Expert

Simplona Solutions
01.2018 - 06.2018

Technical Support Representative

Teleperformance
04.2017 - 10.2017

BBA - Retailing

Jaipur National University

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Akshat Sharma