AKSHAT SHUKLA
Insurance Professional -Subject Matter Expert
Mumbai
Summary
PROFILE SUMMARY 20 + years of Progressive Product Leadership experience in Insurance & Banking industry. Highly skilled in shaping the product strategy and roadmap, providing leadership and direction to team to build innovative and scalable products, and driving execution excellence. Excellent ability to interact frequently with key stakeholders during the research, design, and development process to build the product vision, iterate the product and partner on execution. Developed and designed corporate strategy and strategic business planning, identified bottlenecks and drove business transformation changes to achieve Year-on-Year revenue growth. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
Work History
Head Digital Platform Operations
Mahindra Insurance Broker Ltd
Mumbai
08.2023 - Current
- Managing 4 Digital platforms of MIBL, used for business sourcing.
- Paid attention to detail while completing assignments.
- Developed strong communication and organizational skills through working on group projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Product Head
D2C Insurance Broker Ltd
Gurgaon
10.2021 - 07.2023
- Created product road maps, design solutions based on its impact on business and direct customer needs
- Worked closely with technical, design team and business team to provide right kind of vision to product development
- Resolved any critical issues and constantly provided guidance on product to team
- Developed in- house portal to manage OEM business
- Integrated 40 Motor products across 20 Insurance companies in span of 6 months
- Launched Dealer Portal for OEM and Migrated Private Car OEM in just 3 months
- Increased Top Line from 70 Cr/Month to 110 Cr/Month by delivering new Integrated portal and new Product line additions
- Introduced strategy to outsource platform and upgrade to newer version where insurer addition time was reduced from 2 months to 15 days
- Incorporated fraud control measures in Motor Journey.
- Worked collaboratively with developers, senior-level stakeholders and partners to collect data on deficiencies and provide solutions to long-standing issues.
Segment Head
Reliance General Insurance Co. Ltd
Mumbai
07.2016 - 10.2021
- Worked on Various project on Reliance PAS system i.e
- IRPAS and Genesis
- Identified product market opportunities through market research, customer profiling, needs analysis, market sizing and competitive analysis
- Defined product strategy, and translated product strategy into roadmap and feature definition, in line with business and customer experience objectives
- Served as key contact for product questions and new product ideas which surface from customers, sales, or market research
- Designed wire frames and create detailed road map and manage product delivery
- Performed Root Cause and Trend Analysis on negative impacts to system resources to help establish and maintain Service Level Agreements and increase corporate revenue
- Identified and implemented strategies for building team effectiveness by promoting spirit of cooperation between team member
- Conceptualized and delivered New Agent Portal
- Launched first-of-its-kind Motor UW automation Engine
- Launched Floater Motor Product under Sandbox
- Reduced 50% Manpower cost by delivering UW automation Engine.
Head Retail Branch Operations
L&T General Insurance Co. Ltd
Mumbai
02.2015 - 07.2016
- Branch Operation, Banking Ops operates on L&T PAS system – IDIT
- Led 60+ team-members, managing end-to-end retail portfolio operations for all retail product of 21 branches across India
- Planned & strategized manpower and budget
- Coordinated with IT team for automation of processes and workflow’s in IDIT to ease of day to day transaction
- Enhanced operational presence by improving processes at 44 locations and created collection centres across 23 locations via cams
- Increased Branch Network by successful incorporation of outsourced offices and making them equipped with Ops process and tools
- Formulated corporate strategy and provided business consultancy for organization’s business operations
- Conceptualized new business strategies which led to increase in turnover & profitability of organization
- Developed business strategy with focus on transforming business working in collaboration with stakeholders, cross-functional partners leading to company profits
- Improved operational productivity & reduced costs by innovating, designing & developing new products & processes in coordination with IT team & underwriters and conducted User Acceptance Testing (UAT).
Manager
HDFC Ergo General Insurance Co. Ltd
Noida
02.2014 - 02.2015
- Strategized Automation of Non- Motor Proposal Processing in Hub to speed-up processing by 25%.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
Zonal Compliance Manager
Bharti AXA General Insurance Co
Bangalore
10.2013 - 01.2014
- Conduct Branch Audit across 25 Branches in Zone.
- Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
Regional Operations Manager
Bharti AXA General Insurance Company Ltd
Kanpur
06.2009 - 10.2013
- Developed processes to save on costs and prevent losses.
- Travel to over 2 locations per week to manage each Branch and perform reviews of individual managers and employees.
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Championed change management efforts related to new systems implementation or organizational restructuring endeavors
- Increased employee retention by implementing comprehensive training programs and opportunities for advancement
Regional Hub Manager
Reliance General Insurance Company
Lucknow
01.2008 - 05.2009
- Lead Team of 50 data entry operators.
- Manage Policy Issuance of UP Region.
- Managing all product line quality check and policy processing of region.
- Managed budget effectively, reducing expenses without compromising on efficiency or quality of service
- Optimized resource allocation for improved productivity and cost reduction
- Evaluated employee performance through close observation and performance rubrics
Education
MBA - General Management
IIM Lucknow
Lucknow 01.2011 - 01.2013
PGDBM - HR & Marketing
Gaur Hari Singhania Institute of Management & Research
Kanpur 04.2002 - 04.2004
B.Sc. - Mathematics
Chhatrapati Sahuji Maharaj University
Kanpur 05.1999 - 04.2002
Skills
Deploying and executing Agile development at scale
Leading cross-functional teams in complex and matrix environment
Insurance & Banking products backgroundInnovative strategic-thinking skills with the ability to solve problems and make decisions in a fast-paced environment quickly and effectivelyExcellent collaborative and negotiation skills with ability to build productive business relationships cross functionally within and outside of organization
Operations leadership
Certification
Certified Scrum Product Owner in 2020
Timeline
Head Digital Platform Operations
Mahindra Insurance Broker Ltd
08.2023 - Current
Product Head
D2C Insurance Broker Ltd
10.2021 - 07.2023
Segment Head
Reliance General Insurance Co. Ltd
07.2016 - 10.2021
Head Retail Branch Operations
L&T General Insurance Co. Ltd
02.2015 - 07.2016
Manager
HDFC Ergo General Insurance Co. Ltd
02.2014 - 02.2015
Zonal Compliance Manager
Bharti AXA General Insurance Co
10.2013 - 01.2014
MBA - General Management
IIM Lucknow
01.2011 - 01.2013
Regional Operations Manager
Bharti AXA General Insurance Company Ltd
06.2009 - 10.2013
Regional Hub Manager
Reliance General Insurance Company
01.2008 - 05.2009
PGDBM - HR & Marketing
Gaur Hari Singhania Institute of Management & Research
04.2002 - 04.2004
B.Sc. - Mathematics
Chhatrapati Sahuji Maharaj University
05.1999 - 04.2002