Akshat Shukla
Noida
Summary
Dynamic Key Account Manager with a proven track record at Manipal Payment and Identity Solutions, specializing in account management and customer relationship management. Demonstrates expertise in logistics coordination and problem-solving, consistently enhancing client satisfaction and driving business growth. Achieved significant improvements in account performance and retention, contributing to overall organizational success. Aiming to leverage these skills to further elevate client engagement and business outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Key Account Manager
Manipal Payment and identity Solutions
Noida
01.2025 - Current
- Collaborated with internal teams to create tailored solutions for clients.
- Managed contract negotiations and renewals to secure ongoing business.
- Prepared comprehensive reports on account performance and client feedback.
- Coordinated with logistics and supply chain teams to ensure timely and accurate product delivery to key accounts.
- Managed Level 2 escalations and provided detailed RCA reports. (SPGRS)
- Conducted regular audits to ensure accuracy of inventory records and minimize discrepancies.
- Managed client accounts and ensured timely invoicing of services rendered.
Senior Executive-Sales
IndiaMART InterMESH
05.2023 - 12.2024
- Demonstrated products and features to customers, answered questions, and overcame objections.
- Recognized and resolved compound problems that affected upper-level management and business initiatives.
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Ensured superior client satisfaction through consistent service excellence.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Negotiated contracts with clients, and developed relationships with key personnel.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Created and maintained a detailed database to develop promotional sales.
- Maintained up-to-date knowledge of product and service changes.
Team Leader
REDMIL GROUP (Fintech Industry)
05.2022 - 04.2023
- Mentored and guided Team members to foster proper completion of assigned duties
- Built strong relationships with customers through a positive attitude and attentive response
- Specialized Knowledge of (AEPS, DMT, MATM) Market standards
- Assisted with new hire processing and existing training programs
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values
- Led a team of 12 members while providing exceptional customer service
- Initiated timely response to emails, voicemails, and written correspondence
- Coordinated weekly meetings for internal team and external groups
- Researched local markets to identify and flesh out lists of new leads for sales team follow-up
- Supported office business development and customer service.
Relationship Manager
REDMIL GROUP (Fintech Industry)
06.2021 - 04.2022
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction
- Generated new business and Distributor clients with Team Leader
- Maintained knowledge of banking products and distribution to provide optimal service support
- Utilized prospecting techniques to identify potential clients and create opportunities to sell services
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills
- Achieved goals for the sale of Company products and services and exceeded performance metrics for customer service
- Educated customers about Subscriptions and Earning options and processed purchases
Sales Intern
MIRZA INTERNATIONAL PVT LTD
10.2020 - 04.2021
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Organized and maintained accurate records of client interactions within CRM systems, streamlining the sales process.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Stayed current on company offerings and industry trends.
- Provided product and technical support to customers.
- Participated in sales meetings and presentations to gain knowledge and insight.
Education
Matriculation -
Kendriya Vidyalaya OEF - Kanpur
Intermediate -
Kendriya Vidyalaya OEF - Kanpur
BBA: Sales And Marketing -
Dayanand Academy of Management Studies - Kanpur
Skills
- Account management
- CRM software
- Logistics coordination
- Customer relationship management
- Inventory management
- Problem solving
- Time management
- Account performance analysis
- Customer retention
- Brand representation
Personal Information
Certification
- 04/01/2020, Performance Management and Competency
- 06/01/2020, Mapping 'Digital Marketing' Course From Goggle Garage
Timeline
Key Account Manager
Manipal Payment and identity Solutions
01.2025 - Current
Senior Executive-Sales
IndiaMART InterMESH
05.2023 - 12.2024
Team Leader
REDMIL GROUP (Fintech Industry)
05.2022 - 04.2023
Relationship Manager
REDMIL GROUP (Fintech Industry)
06.2021 - 04.2022
Sales Intern
MIRZA INTERNATIONAL PVT LTD
10.2020 - 04.2021
Matriculation -
Kendriya Vidyalaya OEF - Kanpur
Intermediate -
Kendriya Vidyalaya OEF - Kanpur
BBA: Sales And Marketing -
Dayanand Academy of Management Studies - Kanpur