Akshat Srivastava
Noida
Summary
Dynamic and results-driven product specialist with a proven track record in sales, customer success, and support. Renowned for unwavering commitment to excellence, adaptability, and fostering valuable client relationships. Adept at building partnerships, retaining key accounts, and optimizing profit channels. Strong leader experienced in expanding professional networks, influencing decision-makers, and devising successful strategies. Seeking to contribute to a forward-thinking organization by leveraging expertise in customer relationship management and collaborative team leadership, while continuously learning and driving substantial value.
Overview
5
5
years of professional experience
Work History
Product Specialist
Trycon Technologies Private Limited
08.2022 - 08.2024
- Enabled global adoption of SaaS-based QR Code solutions as member of Trycon team
- Delivered exceptional client experiences by consistently wow- clients
- Managed supervision of B2B sales and Customer Success
- Successfully closed deals by conducting sales demos for high-value clients and efficiently managing entire sales cycle while adhering to all legal and compliance requirements
- Onboarded Enterprises and prepared success plans to drive adoption, retention, and advocacy
- Enhanced profitability by leveraging upselling and cross-selling techniques to tap into potential of existing clients with high health scores
- Spearheaded efforts to identify potential improvements to product, engaging with Product team to ensure its alignment with client needs and offering support to PMs in executing efficient product lifecycle tasks.
- Partnered with CEO in developing effective strategies for revenue growth
- Reduced client churn by consistently updating and maintaining comprehensive knowledge base.
- Aided in enhancement of KPI performance for team of more than 5 Product Specialists through active involvement in their internal training program to align with company goals.
Process Associate
IGT Solutions Private Limited
07.2021 - 03.2022
- Exhibited expertise in handling numerous chat sessions simultaneously.
- Collaborated with customers to resolve complex issues and utilized tools to generate effective solutions during post incident evaluations.
- Assisted customers with their travel-related concerns, specifically in regards to hotel and flight reservations.
- Streamlined the management of customer service requests across diverse access channels
- Reviewed and resolved customer's concerns regarding entitlement through analysis of their feedback. Multitasked by handling a high volume of over 3 chat sessions simultaneously, consistently providing quality solutions.
Executive Customer Service
iEnergizer IT Solutions Private Limited
12.2019 - 06.2021
- Provided exceptional customer service by effectively addressing and resolving customer concerns.
- Efficiently handled 50 inquiries and requests from prospective customers on a daily basis
- Implemented effective measures to improve inter-departmental communication and enhance customer support
- Enhanced customer satisfaction by successfully addressing and resolving inter-departmental escalations in a given TAT
- Achieved consistent SLA adherence for various ticket priorities.
Education
Bachelor of Technology - Civil Engineering
Ambalika Institute of Management & Technology, AKTU
Lucknow, Uttar Pradesh07.2024
Diploma in Engineering - Mechanical Engineering
Ambalika Institute of Management & Technology, BTE
Lucknow, Uttar Pradesh07.2016
Class of X - Science
City Montessori School
Lucknow, Uttar Pradesh04.2013
Skills
- Atlassian Confluence, JIRA
- Enterprise Account Management
- Zendesk
- Hubspot CRM
- Product Lifecycle Management
- SaaS Help Desk Management
- Email Marketing
- MS Office Suite
- Google Workspace
- Pricing strategy
- Product Demonstrations
- Product Documentation
Languages
English
Hindi
Leadership Experience
- Mentoring and supervising a team of Product Specialists to effectively increase sales and in improving KPIs
- Volunteered for the CSR program 'SADRAG' a not-for-profit organization works in the area of education, Protection, and livelihood near village Nithari, Sector-31, Noida
Hobbies and Interests
- Electronic Gadgets
- Swimming
- Table Tennis
- PS5 (Fifa)
- Technological Advancements
Accomplishments
- Supervised team of 5 Product Specialists.
- Recognized and rewarded for exceptional performance in Jan'24
Timeline
Product Specialist
Trycon Technologies Private Limited
08.2022 - 08.2024
Process Associate
IGT Solutions Private Limited
07.2021 - 03.2022
Executive Customer Service
iEnergizer IT Solutions Private Limited
12.2019 - 06.2021
Bachelor of Technology - Civil Engineering
Ambalika Institute of Management & Technology, AKTU
Diploma in Engineering - Mechanical Engineering
Ambalika Institute of Management & Technology, BTE
Class of X - Science
City Montessori School
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