Akshat Tandon
Kanpur
Summary
A dedicated hospitality professional with four years of experience at The Oberoi Amarvilas, Agra, specialising in front office operations, guest experience management, and team leadership. Recognised for a calm yet proactive approach in dynamic environments, known for creating seamless and memorable guest experiences while ensuring operational precision. Leadership philosophy rooted in empathy, discipline, and a commitment to the timeless service standards that define luxury hospitality.
Overview
5
5
years of professional experience
Work History
Front Office Supervisor
The Oberoi Amarvilas, Agra
Agra
12.2022 - Current
- Oversee daily front office operations, ensuring seamless arrivals, departures, and guest experiences aligned with luxury hotel standards and LQA benchmarks.
- Lead, train, and motivate a team of associates to maintain exceptional service delivery and guest satisfaction.
- Handle service recovery with composure and discretion, maintaining brand integrity.
- Collaborate cross-departmentally to optimise room allocation and guest personalisation.
- Initiated operational improvements that enhanced check-in efficiency and guest feedback scores.
Front Office Associate
The Oberoi Amarvilas, Agra
Agra
10.2021 - 11.2022
- Delivered exceptional guest service by managing check-ins/outs and reservations efficiently.
- Ensured guest preferences were recorded and consistently fulfilled to elevate personalised service.
- Supported the team during high occupancy periods with composure and teamwork.
- Assisted in daily revenue audits and reporting for operational transparency.
Education
B.Sc. - Hospitality and Hotel Administration
State Institute of Hotel Management
Jodhpur, India01.2021
Skills
Guest Experience Management
Leadership & Team Supervision
Operational & Financial Acumen
Service Recovery & Complaint Resolution
Process Optimisation
Time & Resource Management
Cross-Department Coordination
Effective Communication
References
- Aishwarya, Bhadauria, Duty Manager, aishwarya.bhadauria@oberoihotels.com, +91-8949808604, The Oberoi Amarvilas, Agra, Agra, India
- Satvik, Kapoor, Assistant Front Office Manager, satvik.kapoor@oberoihotels.com, +91-7838022005, The Oberoi Amarvilas, Agra, Agra, India
Accomplishments
- Certified Departmental Trainer - Oberoi Centre of Learning and Development (OCLD)
- LQA Champion for achieving 100% on Check-Out Audit
- Pride of The Oberoi Group Award Recipient
- Multiple recognitions as Trainer of the Month for leadership and mentoring excellence
Timeline
Front Office Supervisor
The Oberoi Amarvilas, Agra
12.2022 - Current
Front Office Associate
The Oberoi Amarvilas, Agra
10.2021 - 11.2022
B.Sc. - Hospitality and Hotel Administration
State Institute of Hotel Management