Akshat Yadav
Guest Service Associate
Gurgaon
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Reservation Sales Associate
Praxis services PVT. LTD (Luxury collection hotels ITC)
Gurgaon
2019.09 - 2020.03
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered emails for incoming inquiries and developed friendly rapport while answering questions, making recommendations, and leading to bookings.
Industrial Trainee
JW Marriott Hotel Aerocity
New Delhi
2017.07 - 2017.10
- Wrote reports and papers for various levels of technical users.
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
- Studied functional relationships between diverse operations to assess impact of different decisions and protocols.
- Monitored and tracked team performance to identify and target deficiencies.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Education
Bachelor of Science - Hospitality And Hotel Administration
Institute of Hotel Management (IHM)
Mumbai 2016.07 - 2020.12
Skills
Guest experiences
undefinedResearch
Poverty Tourism: A sustainable model of tourism?
Done this research in Dharavi area of Mumbai which is the biggest slums in the Asia continent. After interviewing slum tour companies, it is evident that Slumdog Millionaire played a crucial role in the rise of Poverty Tourism in Mumbai. While many tour companies still disagree with the term "Poverty Tourism" and choose to refer it as "slum tours" instead, there is no denying that every tour operator is profiting from this business. Throughout our research is that 62% of the general public surveyed does not know about the poverty tourism. This indicates even with presence of Bollywood and films mentioning slum tourism, it has not garnered enough attention. 44% are not sure whether slum tours are safe or not, since "slums" has an unsafe connotation to it. Hence, poverty tourism can be a sustainable model of tourism and there is a scope for it to grow into something bigger. In conclusion, a tour company owner said, "City tours may end, slum tours will never." because he believes it will take at least 70 years for slums to be completely demolished.
Timeline
Reservation Sales Associate
Praxis services PVT. LTD (Luxury collection hotels ITC)
2019.09 - 2020.03
Industrial Trainee
JW Marriott Hotel Aerocity
2017.07 - 2017.10
Bachelor of Science - Hospitality And Hotel Administration
Institute of Hotel Management (IHM)
2016.07 - 2020.12
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