Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Akshata A

Akshata A

BENGALURU

Summary

Talented and brings proven abilities in end-to-end Resource and Project management. Expert in identifying and mitigating risks, reaching milestones and managing deliverables. Highly organized leader with great attention to detail. Results-oriented and enthusiastic about taking on new challenges. Successful at developing innovative strategies and new initiatives to support functional operations. Strategic planner and clear communicator with an adaptable approach.

Overview

11
11
years of professional experience

Work History

Project/Program Manager

Hewlett Packard Enterprise
BENGALURU
05.2023 - Current
  • Interact with sales/pursuit team in country and work with them to understand the customer requirement, review RFP and Solution documents etc
  • Identify/Evaluate and the technology solutions needed to fulfill the business objectives of the customer and while also meeting HPE business objectives
  • Ability to interact with people (customer and internal HPE) at all levels and geographies
  • As Project Manager work with the country Pursuit Team, Geo and WW Leadership to track and report on end-to-end solutions developed for managed services delivery to exempted customers
  • Identified resources, risks, and dependencies needed to complete the project on time.
  • Developed project plans and timelines for successful delivery of projects.
  • Possess technical writing skills to publish required documents and reports
  • Conducted regular meetings with stakeholders to ensure alignment of goals and objectives.
  • Coordinated cross-functional teams in order to achieve desired outcomes.
  • Prepared performance reports for management review detailing status of projects and tasks completed.
  • Analyzed data from multiple sources to identify trends or issues impacting project completion.
  • Created presentations outlining key findings from research conducted as part of a particular initiative.
  • Maintained records such as meeting minutes or documentation related to specific initiatives undertaken by the team.
  • Collaborated with functional managers to develop program resource plans and assign program resources.

Resource Manager

Hewlett Packard Enterprise
BENGALURU
03.2016 - 05.2019
  • Organized and coordinated resources for projects to ensure successful completion.
  • Developed and implemented resource management policies, procedures and processes.
  • Conducted research and analysis of resource requirements for each project.
  • Monitored utilization of resources across all projects.
  • Assessed current resource availability to determine if additional resources were needed.
  • Run weekly resource meeting and daily if needed and lead to resolve resourcing issues / conflict resolution with delivery manager and appropriate Stake Holders
  • Managed the recruitment process by screening, interviewing and selecting qualified candidates.
  • Collaborated with other departments to create training plans that would improve the efficiency of resources.
  • Created reports on resource availability, capacity planning, scheduling and cost estimates.
  • Ensured compliance with organizational policies regarding workforce management.
  • Prepared monthly forecasts of future resource needs based on project timelines.
  • Provided regular updates to stakeholders on the status of resource allocations and availability.
  • Graduate Hiring Program and Early Career Program
  • Center Wide Incentive management and Standby Governance
  • Internal job postings and management to search for internal talent

Service Segment Manager

Hewlett Packard Enterprise
BENGALURU
03.2016 - 05.2019
  • Installation and Service Activity Planning
  • Scheduling of Storage OS Upgrades and Patch Installations
  • Coordinating between the Accounts/ sales team, internal technical groups, Onsite team, and HPE customers
  • Capable of handling escalations and resolves issues with 100% customer satisfaction
  • Skills: Requirement Analysis, Team Handling
  • Created presentations to present findings to senior management team.
  • One Lead : Managed a budget of $1M for segment operations and marketing activities.
  • Designed customer loyalty programs that increased customer satisfaction ratings by 20%.
  • Prepared monthly reports detailing key performance indicators for each product line.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Senior Catalog Associate

Amazon
BENGALURU
09.2012 - 02.2016
  • An integral part of Amazon online product lifecycle and buying operations which has a direct impact on customer buying decisions and online user experience
  • Managing & providing support to the Retail
  • Supporting, troubleshooting and streamlining product data flow from Vendors and to the catalog
  • Handle a team of 12 members to maintain the necessary targets and team management-Drive metrics
  • Preparing documents and reports for Internal and External Audits
  • Resolved customer complaints regarding issues encountered when ordering from a published or digital version of a catalog.
  • Managed inventory levels, ensuring that products were accurately represented in the catalog.
  • Coordinated with vendors to ensure timely delivery of materials for catalog production.

Education

BE -

VTU(Dayananda Sagar Institutions)
BENGALURU
05.2012

PUC -

Bangalore University(Sri BhagawanMahaveer Jain College)
BENGALURU
06.2008

High School Diploma -

Clarence Public School
BENGALURU
06.2006

Skills

  • Growth Mindset
  • Escalation Management
  • Project planning
  • Customer Relationship
  • Leadership
  • Positive Attitude
  • Team Player
  • Reporting
  • Resource -hiring and onboarding
  • Finance – Incentive and claims

Languages

  • English (fluent)
  • Kannada (native)
  • Hindi (fluent)

Timeline

Project/Program Manager

Hewlett Packard Enterprise
05.2023 - Current

Resource Manager

Hewlett Packard Enterprise
03.2016 - 05.2019

Service Segment Manager

Hewlett Packard Enterprise
03.2016 - 05.2019

Senior Catalog Associate

Amazon
09.2012 - 02.2016

BE -

VTU(Dayananda Sagar Institutions)

PUC -

Bangalore University(Sri BhagawanMahaveer Jain College)

High School Diploma -

Clarence Public School

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Akshata A