Akshata Hinge

• Understanding the business requirement and conducting brainstorming sessions to elicit the requirements and prepare the Functional Specification Document based on the BRD analysis.
• Developed project plans that conform to Software Development Life Cycle (SDLC) standards, and provide comprehensive status reporting for ongoing programs of work.
• Gathered and analyzed API documents, as well as tested them using SoapUI and the Postman tool.
• Analyzed application requirements and developed technical specifications.
• Created detailed process flows and user stories to document system requirements and design solutions.
• Identified gaps between current state and desired future state operations.
• Prepared effort estimations post requirement finalization.
• Conducted an analysis of current processes and systems to find areas for improvement. Based on this analysis, develop solutions that meet the needs of stakeholders, while adhering to regulatory standards.
• Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
• Worked closely with clients, technicians, and managerial staff to provide operational support and project updates.
• Delivered timely support by tracking issues and communicating resolutions to end users.

Projects:

1. GBMLite: Atal Pension Yojana, state tax, and Kisan Vikas Patra.

2. Smart PM Scheme: Pradhan Mantri Jeevan Jyoti Bima Yojana (PMJJBY) and Pradhan Mantri Suraksha Bima Yojana (PMSBY)

3. Locker Management System

4. Smart Logistics

• Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
• Developed and maintained relationships with customers to ensure their satisfaction.

• Identified, diagnosed, and resolved network problems.
• Provided technical support for users having difficulty connecting to or using the network.