AKSHATA M. GHADIGAONKAR
Customer Service Officer
Mumbai
Summary
Highly focused and meticulous entry-level branch service professional with customer service record and strong work ethic. Skilled in multitasking and capable of efficiently managing a high volume of tasks. consistently delivering exceptional results.
Overview
4
4
years of professional experience
3
3
Languages
Work History
AM-1 Customer Service Officer
EQUITAS SMALL FINANCE BANK
01.2022 - Current
- Processing customer transaction including deposits , withdrawal, internal Fund transfer, NEFT, RTGS, loan payment.
- To identify customer needs and expectations, to deliver service requests, ensuring the customer receives an effective service by being efficient .
- Listen to customer concerns, answer customer questions and provide information about the products and service.
- Actively work towards maintaining customer relations and satisfaction.
- Inventoried and monitored vault cash including all incoming and outgoing cash transaction
- Handle All bills payment, gold loan,surprise verification, audit.
- Handled (teller cash dispenser) and ATM replenishing and control and enforced strict cash on handling limits in the branch
- Balance all transactions and verify cash totals following all established quality control and audit standard.
- Assisted customers with opening accounts
- Handling customer requests for account information and inquiries .
- Identifying and resolving customer issues and inquiries .
- Promoting and cross-selling bank products and service to customers .
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
Operation Executive
SCYMES SERVICE PVT LTD
01.2021 - 01.2022
- Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
- Maintained a safe working environment by enforcing strict adherence to health and safety guidelines.
- Coordinated logistics activities, ensuring timely delivery of products and services to clients.
- Improved customer satisfaction rates through timely communication and effective issue resolution.
- Streamlined operations by implementing efficient processes and systems.
Education
Bachelor of Commerce Degree - undefined
Laxmi Chand Golawala College
MumbaiHigher Secondary Certification - Commerce
Sandesh College
MumbaiSecondary School Certification - undefined
Sandesh Vidyalaya
MumbaiSkills
Creativity
Timeline
AM-1 Customer Service Officer
EQUITAS SMALL FINANCE BANK
01.2022 - Current
Operation Executive
SCYMES SERVICE PVT LTD
01.2021 - 01.2022
Bachelor of Commerce Degree - undefined
Laxmi Chand Golawala College
Higher Secondary Certification - Commerce
Sandesh College
Secondary School Certification - undefined
Sandesh Vidyalaya
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