Akshata Raorane
Mumbai
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements.
Overview
14
14
years of professional experience
Work History
Business Development Manager
Jhaveri Enterprises
Mumbai
08.2024 - 01.2025
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Created presentations to attract new business opportunities.
- Attended tradeshows and conferences to network with potential clients.
- Developed strategic partnerships with vendors and suppliers to ensure cost efficiency.
- Developed and executed strategic business plans to achieve revenue and growth targets.
Associate Manager - Career Counsellor
Miles Education Pvt.Ltd.
Mumbai
05.2024 - 08.2024
- Built strong relationships with students and parents through effective communication, ensuring engagement and trust.
- Worked closely with cross-functional teams to design and implement seamless, student-focused experiences that promote career success.
- Offered guidance on how to effectively use social media platforms for building professional networks and advancing career prospects.
- Provided personalized counseling services, considering the unique socioeconomic and cultural backgrounds of each client.
- Stayed informed on current labor market trends and relevant educational opportunities to offer timely and accurate career advice.
Senior Business Development Executive
Zell Education
Mumbai
07.2022 - 04.2024
- Communicated directly with students/parents to build strong relationships.
- Mentored junior team members to improve their skills in sales, negotiation, and relationship building for overall team success.
- Improved business performance by consistently surpassing revenue targets through effective communication and counselings skills.
- Collaborated with cross-functional teams to develop smooth experience for students.
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
- Implemented creative sales training techniques for new and existing staff to increase revenue and overall success.
- Researched product pricing, ratings and performance and created comparison spreadsheets to evaluate competitors.
- Enhanced revenue streams by upselling additional products or services to current clients based on their evolving needs.
- Collaborated with sales and marketing departments to support client acquisition.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Acting Team Leader
XLNC Academy Pvt. Ltd
03.2021 - 05.2022
- Intensely following up with the prospects and closing the sales within the sales cycle
- Diligently communicating and priming the lead through channels like email, WhatsApp, SMS, calls and achieving the monthly targets in a high pressure performance driven competitive environment
- Monitoring self-performance at all times while also contributing to the team performance, keeping track of factors like conversion factor, Average revenue generated per lead
- Develop sales targets and reports, social media strategy and communications
- Handling customer complaints and grievances
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Senior Executive - Operations and Airlines
SOTC Travel Ltd
05.2015 - 06.2020
- Worked with customers and suppliers to understand needs and provide excellent service.
- Resolved problems, improved operations and provided exceptional service.
- Monitoring Reservation Status, Time-limits, payments to Suppliers, handling escalations.
- Reconfirming bookings with hotels, attractions, restaurants, guides, handover of documents to Sales staff
- Confirmation of seats within budgeted Airfare
- Maintaining and managing airline inventory, recovery of security Deposit
Senior Executive
Kesari Tours Pvt. Ltd
07.2012 - 03.2015
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Resolved issues related to airline tickets such as booking problem, cancellation of tickets, issue of additional tickets
- Renegotiated with airlines for waivers in case of cancellation, other booking problems from Guest as well as own side
Ticketing Executive- Inbound/Outbound
J M Mehta Tours & Travels
06.2011 - 02.2012
- Handled 50+ queries per day to address customer inquiries and concerns.
- Increased customer satisfaction by resolving issues.
- Conducted research, gathered information from multiple sources and presented results.
- Handled walk-ins, Corporate companies ticketing like Cipla, Red Chillies, Ipca Labs. Ltd
Visa Submission Officer - Operations
VFS Global
- Accepting Visa applications from the applicants
- Maintain updated inquiry sheet of the queries handled and resolving the same over calls
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
Trainee
Thomas Cook (India) Ltd
- Shadowed senior team members to learn all related jobs and tasks.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Supported departmental tasks to increase understanding of industry processes.
- Acted with integrity, honesty and knowledge to promote culture of company.
Education
Bachelor of Arts -
Mumbai University
Diploma in International Airlines And Travel Mgt. - International Airlines And Travel Management
IITC
IATA(Consultant) -
IITC
Diploma - Tourism & Travel Industry Management
Garware Institute of Career Education Development
Skills
- Ul >
- Team Leadership & Development
- P > Strategic planning and execution
- P > Staff training/development
- P > Effective communication skills
- P > Teamwork and Collaboration
Accomplishments
2022-23 Most Promising Performer
2023-24 Most Consistent Performer
2023-24 Highest Revenue Achiever Awards
2023-24 Nominated for Individual Development Plan - Deputy Team Lead
Personal Information
Title: Senior Executive - Business Development
Timeline
Business Development Manager
Jhaveri Enterprises
08.2024 - 01.2025
Associate Manager - Career Counsellor
Miles Education Pvt.Ltd.
05.2024 - 08.2024
Senior Business Development Executive
Zell Education
07.2022 - 04.2024
Acting Team Leader
XLNC Academy Pvt. Ltd
03.2021 - 05.2022
Senior Executive - Operations and Airlines
SOTC Travel Ltd
05.2015 - 06.2020
Senior Executive
Kesari Tours Pvt. Ltd
07.2012 - 03.2015
Ticketing Executive- Inbound/Outbound
J M Mehta Tours & Travels
06.2011 - 02.2012
Visa Submission Officer - Operations
VFS Global
Trainee
Thomas Cook (India) Ltd
Bachelor of Arts -
Mumbai University
Diploma in International Airlines And Travel Mgt. - International Airlines And Travel Management
IITC
IATA(Consultant) -
IITC
Diploma - Tourism & Travel Industry Management
Garware Institute of Career Education Development
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