Akshata Salvi
Mumbai
Summary
Results-driven RCM Operations and Team Management Professional specializing in Healthcare Operations and KYC Onboarding. Enhanced customer experience and operational performance through effective stakeholder communication, process optimization, and strategic project management. Committed to delivering high-quality client and process outcomes through strong team collaboration.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Team Manager
Sterling Experience India Pvt Ltd
Mumbai
11.2025 - 08.2026
- Led a team responsible for KYC onboarding and offboarding for a German investment banking application, covering documentation verification and regulatory requirements across multiple European countries.
- Managed 4-Eye checks/reviews to ensure accuracy, compliance, and smooth customer account onboarding/offboarding.
- Ensured adherence to KYC TAT and client CSAT targets through daily operational monitoring, workload management, and timely escalations.
- Enhanced performance management and process improvement through regular monitoring, coaching, and targeted interventions for underperformers, fostering team development.
- Managed fraud and abuse cases by placing pay-in/pay-out blocks and escalating suspicious accounts for investigation, ensuring compliance and risk mitigation.
- Oversaw inbound and outbound customer chats, resolving queries related to onboarding delays, offboarding requests, technical issues, pay-in/pay-out requests, and account-related concerns.
- Conducted chat audits on reopens and DSAT, identifying recurring issues and initiating quality improvement initiatives to enhance customer satisfaction.
Team Coach
Trubridge
Mumbai
09.2024 - 11.2025
- Led and coached high-performing teams in accounts receivable and billing operations, ensuring accuracy and efficiency.
- Trained and onboarded new hires, enabling swift achievement of productivity and quality benchmarks.
- Managed work allocation and capacity planning to maintain balanced workloads across the team.
- Monitored performance metrics to identify patterns causing revenue leakage, enabling timely corrective actions.
- Implemented corrective actions proactively to close identified gaps in processes.
- Served as primary contact for client communications and escalations, resolving issues efficiently.
- Optimized processes and tracked KPIs to enhance revenue flow and maintain lower AR days.
- Led operational excellence projects that improved financial outcomes and strengthened team governance.
CX Lead
Emp Claims
Ahmedabad
11.2023 - 06.2024
- Led onboarding for 25 new clients, ensuring seamless transitions within two weeks.
- Achieved 95% on-time project delivery rate, consistently meeting client deadlines and quality standards.
- Coordinated 10 client verticals, fostering timely communication of requirements and alignment across teams.
- Conducted monthly revenue reviews for 15 clients, developing corrective action plans to improve performance by 20%.
- Compiled and presented 30 detailed weekly and monthly reports, providing actionable insights to stakeholders.
Process Trainer
First Insight Sight Solutions
Pune
05.2023 - 11.2023
- Delivered comprehensive end-to-end ophthalmology process training and soft skills training to new hires within 7 days, achieving a 90% proficiency rate.
- Trained 50+ new hires in alignment with operational and business requirements, ensuring they were fully prepared for their roles.
- Supervised on-the-job training for 40+ users, facilitating smooth role transitions.
- Generated and presented 20+ detailed reports, delivering actionable insights that informed strategic planning.
- Supported continuous improvement initiatives by implementing training practices that enhanced overall training effectiveness.
Process Trainer
Omega Healthcare
Bangalore
09.2021 - 05.2023
- Delivered end-to-end training to over 100 new hires, ensuring thorough understanding of product and role requirements.
- Delivered specialized revenue cycle management training to eight project-specific teams, enhancing proficiency in RCM processes.
- Conducted 10 batch engagement activities, fostering team cohesion and enhancing learning experiences.
- Delivered specialized revenue cycle management training to eight project-specific teams, improving proficiency in RCM processes.
Sr. AR
Gebbs Healthcare
Mumbai
02.2019 - 09.2021
- Consistently exceeded daily production targets of 100 tasks while maintaining a quality score of 98%.
- Monitored team performance to achieve 95% average rate while filling in during shortages to ensure productivity.
- Executed daily duties accurately to support overall team efficiency.
- Introduced innovative ideas and solutions that enhanced team performance and led to improved outcomes.
Education
Bachelor of Arts - Political Science
SIES College of Arts Commerce And Science
Mumbai, IndiaHigh School Diploma -
Swami Vivekananda Jr College
MumbaiSkills
- Revenue Cycle Management
- Project management
- Operations management
- Performance metrics
- Performance assessment
- Process optimization
- Process improvement
- Budget management
- Team scheduling
- Client management
- Stakeholder management
- Stakeholder communication
- Regulatory Compliance
- Document verification
- Team leadership
- Conflict resolution
- Data interpretation
Certification
- Certified Revenue Cycle Specialist Certification (CRCS) from AAHAM
- PMP Certification from Knowledge Academy
Tools
- MS Excel
- Google Sheets
- Power BI
- CRM Tools
- Workforce Management Tools
- Chat GPT, Gemini, Claude
- PowerPoint
Timeline
Team Manager
Sterling Experience India Pvt Ltd
11.2025 - 08.2026
Team Coach
Trubridge
09.2024 - 11.2025
CX Lead
Emp Claims
11.2023 - 06.2024
Process Trainer
First Insight Sight Solutions
05.2023 - 11.2023
Process Trainer
Omega Healthcare
09.2021 - 05.2023
Sr. AR
Gebbs Healthcare
02.2019 - 09.2021
Bachelor of Arts - Political Science
SIES College of Arts Commerce And Science
High School Diploma -
Swami Vivekananda Jr College