Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Akshata Shere

Thane,MH

Summary

Dynamic and results-driven corporate trainer with 3 years of experience in designing and delivering comprehensive training programs. Proficient in identifying training needs, developing engaging content, and facilitating learning experiences to enhance employee performance and organizational growth. Seeking an opportunity to leverage my expertise in corporate training and quality analysis to contribute to the professional development and success of employees.

Overview

10
10
years of professional experience

Work History

Corporate Trainer

Glance Inmobi
06.2019 - Current
  • Conducted evaluations and observed employee performance to identify areas of needed improvement.
  • Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
  • Enhanced corporate culture by conducting team-building activities and workshops.
  • Developed training programs to meet company objectives.
  • Supported company growth by designing targeted training programs for new hires.
  • Evaluated employee performance and provided actionable feedback for improvement, leading to higher overall success rates.
  • Increased overall job satisfaction through the delivery of personalized career coaching sessions.
  • Created training programs and instructional materials to further educate personnel.
  • Prepared educational materials such as module summaries, videos and informational packets.
  • Held online and conference call training session to accommodate off- site employees.

Quality Analyst

Shop101
01.2019 - 01.2021
  • Quality analysts in corporate settings evaluate processes, products, and services to ensure adherence to standards.
  • They conduct analyses, provide feedback, and develop improvement plans, contributing to overall efficiency and excellence within the organization.
  • Created and revised procedures, checklists and job aids to reduce errors.
  • Analyzed quality and performance data to support operational decision-making.
  • Developed and maintained quality assurance procedure documentation.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.

Quality Analyst

PharmEasy - 91streets Media Technologies Pvt Ltd
09.2016 - 05.2019
  • Analyzed quality and performance data to support operational decision-making.
  • Created and revised procedures, checklists and job aids to reduce errors.
  • Developed and maintained quality assurance procedure documentation.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
  • Enhanced customer satisfaction by addressing and resolving complaints in a timely manner, demonstrating commitment to exceptional service.

Customer Representative

Eureka Outsourcing Solutions
01.2015 - 08.2016
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
  • Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
  • Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Customer Service Representative

Serco Global Services
04.2014 - 12.2014
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Six Sigma - Green Belt -

Advanced Innovation Group Pro Excellence (AIGPE)
Mumbai, India

Bachelor of Commerce -

K J Somaiya - Arts And Commerce
Mumbai, India
11.2014

Skills

  • Course design
  • Mentorship
  • Training assessment
  • Employee presentations
  • Policy Development
  • New Employee Training
  • Learning Management Systems
  • Training Program Development
  • Corporate Training Programs
  • Business Needs Analysis

Accomplishments

  • In 2019, received recognition for successfully establishing the outsourcing process in Vadodara, demonstrating strategic vision and execution capabilities.
  • In 2021, achieved a significant career milestone by being promoted to the esteemed role of Trainer at Glance, a testament to expertise, leadership, and dedication within the corporate landscape.
  • Through meticulous audits and assessments, identified inefficiencies in the contract with SquadStack for logistics order confirmation services. Spearheaded the termination of the contract, resulting in substantial monthly savings of 2 lakhs, showcasing commitment to optimization and cost-effectiveness.
  • Transitioning from a Customer Associate role in 2016, advanced into the pivotal Escalations Department at PharmEasy, where handled critical issues with precision and efficacy. Recognized for consistent high performance, ascended to the role of Quality Analyst, contributing to the organization's quality assurance standards and enhancing operational excellence.
  • Commencing tenure as an Associate at EOS - OYO, consistently surpassed daily targets, achieving numerous commendable milestones, thereby demonstrating dedication and effectiveness in meeting organizational objectives.

Languages

Marathi
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

Corporate Trainer

Glance Inmobi
06.2019 - Current

Quality Analyst

Shop101
01.2019 - 01.2021

Quality Analyst

PharmEasy - 91streets Media Technologies Pvt Ltd
09.2016 - 05.2019

Customer Representative

Eureka Outsourcing Solutions
01.2015 - 08.2016

Customer Service Representative

Serco Global Services
04.2014 - 12.2014

Six Sigma - Green Belt -

Advanced Innovation Group Pro Excellence (AIGPE)

Bachelor of Commerce -

K J Somaiya - Arts And Commerce
Akshata Shere