Summary
Overview
Work History
Education
Skills
Accomplishments
Education
Languages
Timeline
Generic
Akshay Sinha

Akshay Sinha

Project Implementation Manager - L2
Hyderabad,Telangana

Summary

Experienced in consulting with customers and other stakeholders to gather requirements, define scopes and set project plans. Capability of managing complex, high-visibility technical projects. Successful in technical support, inventory management and customer relationship development. Managerial professional accomplished at project management. Coordinates operations to maximise productivity and efficiency while reducing costs. Possesses exceptional skills in staff management and business development. Experienced in project implementation, with a strong focus on scoping, planning, and ensuring smooth execution. Skilled in client communication to gather precise requirements and offer strategic input for optimal solutions. Proven ability to take ownership of projects, collaborate with colleagues, and drive process improvements. Regularly engaged with clients to identify pain points and brainstorm effective solutions, ensuring continuous improvement and seamless project delivery.

Overview

9
9
years of professional experience
2015
2015
years of post-secondary education
2
2
Languages

Work History

Implementation Manager - L2

ClickPost
07.2022 - Current
  • Managed implementation projects in Logistics and Management domain at Level 2 as a Project Implementation Manager.
  • Aligned and managed tasks using Jira tools for both the Product and Tech teams
  • Have experience in getting the system integration done with WMS/OMS systems like Vinculum, Easyecom, Unicommerce, Shipturtle and BrownTape.
  • Collaborated with both frontend and backend teams to comprehensively comprehend customer use cases for query resolution while grasping the underlying architecture.
  • Utilized Postman to troubleshoot API calls and resolve error issues inhibiting successful responses
  • Implemented appropriate modifications to elicit desired outcomes, achieving a "200"success response.
  • Managed logistics department in a SAAS company with expertise in API integration of couriers.
  • Have good knowledge around the API implementation with OMS/WMS systems.
  • Have experience in getting the system integration done with WMS/OMS systems like Vinculum, Easyecom, Unicommerce, Shipturtle and BrownTape.
  • Provided better solutions to clients based on their use case
  • Efficiently managed the maintenance of Confluence documents with critical updates
  • Provided relevant documentation and necessary API to extend API integration for tech and product team
  • Performing end to end QA to ensure everything is working as anticipated post integration of APIs.
  • Utilized Meta tool to execute queries for extracting system information
  • Debugged client queries encountered during order creation via the API
  • Proficient in utilizing Excel, Spreadsheet, and Rocketlane tool to streamline client data.
  • Executed improvements to the checkout from the order to cash standpoint and payment process, resulting in reduced cart abandonment rates and increased sales.
  • Coordinated post-implementation reviews to capture learnings and refine future project methodologies.
  • Analysed business requirements to recommend technology solutions that aligned with strategic goals.
  • Guided teams through change management processes, minimising resistance and maximising engagement.
  • Assisted in setting up Shopify store themes, apps, and integrations to enhance user experience and site functionality.
  • Processed and fulfilled online orders efficiently, coordinating with warehouse and logistics teams for the Ecommerce website.

Data Associate

Amazon Development Center
08.2020 - 08.2022
  • Analyze the Live Images coming in the tool
  • Give the correct analysis of the images in a given time, to make the result efficient
  • Used to handle internal tools and make sure the tool is working fine and if there is any issue with it then immediately report the issue so that it won't impact in real time
  • Collaborated with business leaders, IT groups and vendors to ensure issues communicated clearly and accurately
  • Perform data analysis to evaluate the data quality and resolve the data related issues
  • Involved in identifying reporting needs and helping the business in creating specification, and worked closely with report development team to achieve the reporting goal.

Operation Specialist

Amazon Development Center
09.2018 - 07.2020
  • Worked as an operation specialist where handled the issues related to pre order and post order
  • Became subject matter expert and assisted helped the associate with the process knowledge
  • In-house sales coordination
  • Data Collection, Analysis and Reporting Delivery of Sales Data
  • Tier 1 Support for maintaining In-House Customer Service Application
  • Provided prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers' issues
  • Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions
  • Worked with the sales department to dramatically enhance and improve the customer experience
  • Provided operational support to internal business partners, including but not limited to Relationship Advisory Services, Sales teams, and internal Business Partners.

Technical Specialist (level II)

Sykes Business Private Limited
09.2017 - 08.2018
  • Support of the hardware, software, and communications components
  • Installed all types of software including COTS
  • Installed and configured hardware and standard software applications, as well as assists customers and ISD team on complex resolutions
  • Adheres to policies and procedures, creating user-profiles, administers files and folders security and storage capacity
  • Subject Matter Expert (install, troubleshoot, configure and repair) and used to help Associate with process gap and knowledge
  • Worked on Data Privacy Auditing, Device Certifications and Device Phase-Out
  • OS upgrades, troubleshooting various issues on Android devices
  • Mobile Device Management for Cellular and OnePlus Services with the Service providers
  • Experience on 'Request and Incident Management' for mobile device management
  • User Account Management within Active Directory
  • Technical Support for all the android devices
  • Effectively support (install, troubleshoot, configure and repair) a variety of internal and third-party applications for client devices
  • Worked for the Quality Team to provide feedback and analysis to the Level 1 team associates.

Technical Associate

Sykes Business Private Limited
10.2016 - 08.2017
  • Manage customer accounts, including but not limited to invoicing, PO tracking, account resolution and working with client to resolve outstanding issues
  • Audit accounts to ensure accurate billing and client specific information
  • Handle inbound calls, emails and tickets from internal and external customers which may include account research and resolution of product questions or issues
  • Participate in team meetings, plan and achieve department and individual goals and build positive relationships with internal and external clients
  • Installed and configured hardware and standard software applications, as well as assists customers and ISD team on complex resolutions.

Education

B.com (Computers) -

Calorx Teachers University

Intermediate -

Sri Chaitanya

Master of Business Administration - Logistics and Supply Chain Management

Manipal University

HLSC (CBSE) -

Jesus Mary And Academy

Skills

JIRA

Software implementation

Requirements gathering

Project coordination

API

Ecommerce

WMS/OMS

Excel

B2B, B2C, QuickCommerce

SAAS

Data Analysis

Service delivery optimisation

Postman

Databricks

Accomplishments

  • Promoted from Implementation Manager to Implementation Manager - L2
  • Awarded with best employee award from client for commitment, innovation and performance.
  • Promoted from Associate to SME within a span of 1 year.

Education

other

Languages

6,C2,5,C1

Timeline

Implementation Manager - L2

ClickPost
07.2022 - Current

Data Associate

Amazon Development Center
08.2020 - 08.2022

Operation Specialist

Amazon Development Center
09.2018 - 07.2020

Technical Specialist (level II)

Sykes Business Private Limited
09.2017 - 08.2018

Technical Associate

Sykes Business Private Limited
10.2016 - 08.2017

Intermediate -

Sri Chaitanya

Master of Business Administration - Logistics and Supply Chain Management

Manipal University

B.com (Computers) -

Calorx Teachers University

HLSC (CBSE) -

Jesus Mary And Academy

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Akshay SinhaProject Implementation Manager - L2