Summary
Overview
Work History
Education
Skills
Certification
Projects
Roles Looking For
Affiliations
Languages
References
Timeline
Generic

Akshay A Deshpande

Palghar

Summary

Dynamic Senior Support Engineer with extensive experience at Microsoft India, specializing in Windows troubleshooting and server performance. Proven track record in mentoring teams and enhancing incident resolution processes. Adept at utilizing advanced debugging techniques and fostering effective communication to drive project success and improve client onboarding experiences.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Senior Support Engineer

Microsoft India (R&D) Private LTD
09.2022 - Current
  • Job involves core Windows operating system support.
  • Troubleshooting Server hang / crash.
  • Windows application hang crash.
  • Capturing dump using tools like Procdump / AD plus.
  • Job demands to have in-depth knowledge of Windows Architecture.
  • Tools used in day to day job are Perfmon, Poolmon.
  • Windows Performance Analyzer to do wait chain analysis.
  • Memory Management, Windows Registry, Blue Screen.
  • Windows Shell configuration and management.
  • Server No Boot and Reboot Scenarios.
  • Involved in scheduling and interviewing new talent for the team.
  • Mentoring new and vendor engineer.
  • Acted as escalation point for vendor Engineers.
  • Writing multiple content writers.
  • Delivering triages to team.
  • Subject matter expert in No boot and Windows Performance.
  • Operating system supported from Windows 2012 to 2025.
  • Supporting technologies like WSL, MCC and KIOSK.

Consultant

Atos India Pvt ltd
03.2020 - Current
  • Level 4 - Part of Health care project was Part Transition for File and Print services.
  • Project Migration Currently part for Permissions management for File services.

NOC Engineer Level 3

Continuum Managed Solutions Private Limited
Mumbai
07.2015 - 02.2020
  • Senior server Engineer L4 since July 15, 2019.
  • Part of Windows Core team I have experience in troubleshooting below mentioned components.
  • Working as a Level 3 Engineer responsibilities involve working and assisting with Presales Engineers helping on-boarding process, making presentations and presenting to clients.
  • Mentoring and training team members for different technologies.
  • Have experience in troubleshooting below mentioned components.

Engineer Technical Support Level 3

Convergys India Services Private Limited
Pune
02.2014 - 07.2015
  • Profile: Technical Support Engineer.
  • Client: Microsoft; working as an end point support, working in Server Performance team.
  • Handling Windows 2003, 2008, 2008R2 and 2012 Server operating systems.
  • Handling Windows 7, Windows Vista and Windows 8 and Windows 8.1 operating systems.
  • Handling tickets raised by Technical Consultants in USA, EMEA and APAC regions.
  • Reason for change: Work Profile change.

Freelance Network engineer

Family business (Barbarik Technologies)
Solapur
08.2012 - 01.2014
  • Prepared the environment for deployment of Windows Server 2003.
  • Analyzed the hardware and software requirements of Active Directory.
  • Installed, configured, and provide troubleshooting for Server 2003.
  • Install, configure, and support the LANs WANs and Internet systems.
  • Work on effectively providing solutions for LAN/WAN related issues.
  • Responsible for Installing workstations with operating environment of windows XP & add those systems to LAN network on suitable VLANs.
  • Troubleshooting the low end Cisco & Linksys routers, Cisco switches & D-link switches and ADSL Routers.

Manager Operations

VBeyond Corporation
Mumbai
06.2011 - 07.2012
  • Involved in IT requirement for US region.
  • Install, configure, and support the LANs Internet systems.
  • Work on effectively providing solutions for LAN related issues.
  • Monitor network to ensure network availability to all system users, manage the Cisco network and TCP/IP infrastructure, manage the internet and third party connections and perform necessary maintenance to support network availability.
  • Supervise other network support technicians and plan, co-ordinate, and implement network security measures to protect the data, reliability, and integrity of the infrastructure.
  • Troubleshoot network connectivity issues to resolution.
  • Has experience with configuration of Cisco Switches and Routers home use.
  • Conduct preliminary screening round for Junior Network engineers as when needed.

Freelance Network engineer

Family business (Barbarik Technologies)
Solapur
08.2003 - 05.2011
  • Network Engineer and setting up medium size networks for clients.
  • Work with internal customers and external customers and information technology administrators to resolve technical problems for LAN services via the helpdesk.
  • Design, install, maintain and coordinate corporate and external customers’ LAN.
  • Implement and coordinate network policies, procedures and standards relating to LAN networks.
  • Support all LAN hardware, Internet software provided to our internal and external customers.
  • Troubleshot software and hardware problems related to Internet applications.
  • May conduct seminars and training promoting Internet benefits and ease of use.
  • Install WRT120N, WRT54G home use or small business router.
  • Troubleshoot wireless networks.
  • Install range expanders repeaters for extension of wireless signals.
  • Install, maintain and printers and other peripheral equipment as well as configure broadband equipment.
  • Install, configure, and maintain common end user application software.
  • Train and provide assistance to end users.
  • Assist the information technology administrators with configuration, maintenance of network devices.
  • Projects: Has been involved in Printer Migration Projects, Remote desktop and virtualization projects.

Education

POST GRADUATE DIPLOMA - Operations

AOM-DELHI
01.2003

BACHELOR OF SCIENCE - Zoology

SHIVAJI UNIVERSITY
INDIA
01.2002

HIGHER SECONDARY -

HSC BOARD
01.1999

SECONDARY -

SSC BOARD
01.1996

Skills

  • Windows troubleshooting
  • Server performance
  • Memory management
  • Windows architecture
  • Dump analysis
  • Windows shell management
  • Team mentoring
  • Customer support
  • Technical documentation
  • Incident resolution
  • Technical presentations
  • Client onboarding
  • Process improvement
  • Hardware diagnostics
  • Application support
  • Operating systems
  • Security protocols
  • Backup and recovery
  • Server maintenance
  • System administration
  • Advanced troubleshooting
  • Performance tuning
  • Configuration management
  • Remote support
  • Ticketing systems
  • Troubleshooting skills
  • Hardware support
  • Application installations
  • Troubleshooting and Diagnostics
  • Remote assistance
  • System configuration
  • Technical support
  • User support
  • Customer education
  • Quality controls
  • Technical analysis
  • Debugging skills
  • Debugging
  • Teamwork
  • Teamwork and collaboration
  • Time management
  • Multitasking
  • Multitasking and prioritization
  • Problem-solving
  • Effective communication
  • Excellent communication
  • Multitasking capacity
  • Remote Desktop

Certification

  • CCNA
  • MCP
  • AI 900

Projects

Printer Migration Projects Remote desktop and virtualization projects

Roles Looking For

  • Server Support Engineer core Operating system
  • Technical Account Manager
  • Service Delivery

Affiliations

  • Have got serval customer kudos and appreciations.
  • Have been exceptional in handling clients and have provided them end to end solutions.

Languages

Marathi
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2

References

References available upon request.

Timeline

Senior Support Engineer

Microsoft India (R&D) Private LTD
09.2022 - Current

Consultant

Atos India Pvt ltd
03.2020 - Current

NOC Engineer Level 3

Continuum Managed Solutions Private Limited
07.2015 - 02.2020

Engineer Technical Support Level 3

Convergys India Services Private Limited
02.2014 - 07.2015

Freelance Network engineer

Family business (Barbarik Technologies)
08.2012 - 01.2014

Manager Operations

VBeyond Corporation
06.2011 - 07.2012

Freelance Network engineer

Family business (Barbarik Technologies)
08.2003 - 05.2011

POST GRADUATE DIPLOMA - Operations

AOM-DELHI

BACHELOR OF SCIENCE - Zoology

SHIVAJI UNIVERSITY

HIGHER SECONDARY -

HSC BOARD

SECONDARY -

SSC BOARD

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Akshay A Deshpande