Akshay Aggarwal
Delhi
Summary
With 9 years of work experience in multinational companies, I bring a robust background in customer service and business development, complemented by advanced German language skills. My expertise includes building strong client relationships, providing top-notch support, and spearheading growth initiatives across international markets. My fluency in German has been instrumental in facilitating effective communication and driving success in diverse, cross-cultural business environments.
Overview
9
9
years of professional experience
Work History
Spare Parts Executive
Windmöller & Hölscher
11.2020 - Current
- To handle spare parts inquiries from our existing customers from the Middle East and West Africa region, creating offers, processing orders, and getting shipments dispatched timely by having close coordination with the warehouse team, shipping team, and other internal departments in the Germany head office based in Lengerich.
- To identify the cost, quality, lead time, warranty, payment terms for spare parts and services, and also generating revenue from our customers.
- To follow up and keep track of all queries generated by clients.
- To implement systems and controls to manage spare parts and services into the site, including customer information, product and service evaluation, and continuous improvement.
- To create unique quotations for clients and associates.
- To handle all queries and management of customer offers and orders using SAP Tool and MS-Office.
Senior XML Executive
Innodata Inc
Noida
01.2019 - 08.2019
- Translation and transcription of German laws and updating amendments in documents shared by the German government and lawyers.
- To proofread XML law files and ensure corrections are made according to the latest updates by the German Government.
- To ensure correctness and delivery of law files within the mentioned timeframe, regular Skype calls and meetings with German lawyers and clients are conducted to bring in new projects and develop business.
- Ensured all changes were tracked using proofreading software tools.
- Conducting quality control by proofreading documents before sending them out for review or approval.
- Provided support services such as transcription, proofreading, editing, and formatting, as needed.
Solution Engineer ( Technical Sales DACH Region )
Tech Cure Solutions
06.2016 - 12.2018
- Provided technical support and generated sales of computer security softwares to German customers.
- To develop ongoing programs using good team communication and collaboration.
- To achieve monthly targets through responsible planning and resource allocation.
- To answer emails and calls of German customers regarding their computer problem queries and provide them technical support in troubleshooting and installing Network Securities through remote assistance.
- Created detailed reports of daily sales activities for management review.
- To Generate high quality pipelines and leads (B2B and B2C ) To maximise customer engagement and satisfaction by delivering excellent customer service.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
Practitioner for Amazon.de
Concentrix
06.2015 - 05.2016
- To resolve customer queries regarding their orders on Amazon.de through emails, chats, and over calls. To investigate their payment cases and raise fraud complaints to the BRI department. To assist them in their timely delivery of products and have regular contact with transportation teams.
- Successfully oversaw CRM tasks for customer accounts and efficiently managed a high volume of 85 inbound emails per day.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Bachelor of Commerce -
Delhi University
New Delhi06-2016
German Language B2.2 Level - Foreign Languages Education
Goethe Institute
New DelhiHigh School -
Geeta Bal Bharti School
New DelhiSkills
- Customer Relationship Management
- Documents Translation and Transcription
- Business Development
- Revenue Generation
- Proof Reading
- Problem-solving abilities
- Sales Generation
- Customer Retention
- Sales follow-up
- Client Engagement
- Microsoft Office
- SAP Tool
Personal Information
Date of Birth: 12/29/1995
Languages
English
First Language
German
Upper Intermediate (B2)
B2
Accomplishments
In January 2024, I was honored with an opportunity to visit Germany through my current organization, recognizing my exceptional contributions to customer service. During this two-month assignment, I played a pivotal role in introducing and implementing a new online sales project for our machinery parts. My efforts not only enhanced our digital sales strategy but also facilitated improved market presence and customer engagement in the German market.
Additionally, in 2016, I was awarded the title of Best German Language Tutor by UrbanPro, acknowledging my excellence in teaching and language proficiency. This accolade reflects my commitment to high-quality instruction and my expertise in the German language.
Timeline
Spare Parts Executive
Windmöller & Hölscher
11.2020 - Current
Senior XML Executive
Innodata Inc
01.2019 - 08.2019
Solution Engineer ( Technical Sales DACH Region )
Tech Cure Solutions
06.2016 - 12.2018
Practitioner for Amazon.de
Concentrix
06.2015 - 05.2016
Bachelor of Commerce -
Delhi University
German Language B2.2 Level - Foreign Languages Education
Goethe Institute
High School -
Geeta Bal Bharti School
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