Akshay Airi

I have substantial expertise gained from working in various business areas and products within Barclays, such as Personal Cards Collections in (BFA), Business Cards: Barclays Payments Issuing (BPI), Merchant Services: Barclays Payments Acquiring (BPA), and Customer Services for Personal Cards.

I am currently leading a team as a People Leader in Retail (Everyday Customer Care) and as a people leader, my responsibilities encompass:

• Overseeing a large and diverse team of Personal Bankers (BA3) and managing their daily operations to ensure adherence to procedures and policy guidelines
• Assisting the VP/AVP in maintaining service level agreements (SLAs) and key performance indicators (KPIs)
• Ensuring conformance delivery at the site level on a daily basis
• Driving NPS (Net Promoter Score) improvements for the team through effective coaching and feedback
• Managing team performance, ensuring alignment with the CMP framework, and guiding the team toward set objectives and goals
• Assessing and monitoring performance, tracking progress for those on Performance Improvement Plans (PIP)
• Handling escalations and resolving complaints at the site level
  Analyzing site-level detractors and presenting insights to enhance overall NPS performance
• Supporting various teams and colleagues, including fellow People Leaders (PLs)
• Mentoring new People Leaders
• Managing the recruitment process by conducting group discussions and competency/value assessments for candidates, in collaboration with HR
• Providing comprehensive support to Personal Bankers (BA3) throughout their roles and establishing clear expectations for bankers, fostering a culture of accountability and high-performance standards
• Championing diversity initiatives within the workplace, promoting inclusivity and equal opportunities for all the colleagues

As a People Leader, my job entails additional responsibilities beyond what is listed above.

• Maintaining all verbal and written agreements with clients and regular interaction with international clientele to upsell services
• Handling Digital Marketing & Administrative Projects of the clients such as Email Marketing, Social Media Management, Research, Lead Generation, Email Management, Calendar Management, Online Webinars & Summits, Travel planning etc
• Creating excel and power-point presentation materials for demonstrations and for client and upper management meeting
• Assisting CEO's, Business Owners and Coaches as an Executive/Personal Assistant to manage their daily errands & chores, travel planning, scheduling calendar, social media accounts

• Generating leads from online job portals such as Upwork, Craigslist and managing marketing & email campaigns
• Coordinating travel arrangements and accommodations of CEOs, small business owners, and life/motivation/business/health coaches of the US, UK, Singapore, Germany, Australia, and Canada.
• Performing research on current benchmark trends and audience preferences and Setting specific objectives and report on ROI
• Managing social media accounts' design (e.g
• Facebook timeline cover, profile pictures and blog layout)
• Have strong knowledge of Social Media Tools and applications
• Designing & Handling daily email campaigns of the client via Aweber, Mailchimp
• Lead role in development & management of summits of the coaches from starting to the end
• Using tools such as Mailchimp, Infusionsoft, AWeber, Evernote, Vcita, Echosign & Optimize press