Akshay Anant Patne
Thane
Summary
Results-driven professional experienced in customer order fulfillment and relationship management. Contributed to enhanced customer loyalty through effective sales, service, and communication skills. Committed to continuous professional growth and delivering value within a challenging work environment.
Overview
2
2
years of professional experience
Work History
Reliance Retail limited
Store manager
Thane
05.2025 - Current
- Managed daily store operations and maintained high customer service standards.
- Trained and supervised staff to ensure effective team performance.
- Oversaw inventory management and organized stock replenishment processes.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
- Managed daily banking activities such as deposits and withdrawals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
DEPARTMENT MANAGER
RELIANCE RETAILS LTD.
04.2024 - 05.2025
- Sales Target Achievement (%)
- Achieved sales targets through strategic planning and execution.
- Analyzed revenue contribution in Home & Personal Care category.
- Monitored average basket value to optimize pricing strategy.
- Assessed units per bill to improve sales tactics.
- Analyzed conversion rate from foot traffic to sales.
- Reviewed sales contributions from promotional offers.
- Monitored visibility and end-cap placements to drive sales.
- Promoted high-margin SKUs to optimize product mix and profitability.
- Increased private label sales to boost brand recognition and customer loyalty.
- Facilitated new product launch sales tracking.
- Analyzed seasonal sales patterns to inform stock planning.
- Tracked performance of top SKUs to identify sales trends and opportunities.
- Developed strategies for improving sales of slow-moving SKUs to reduce inventory.
- Collaborated with Reliance Retail Limited (Jio-Mart) on operational initiatives.
- Dispatched 1,800 orders daily to ensure timely deliveries.
- Focused on achieving 10-minute SLA for 45% of order deliveries.
- Maintain 95%, 30 mins Delivery SLA in quick commerce operations
- Managed a team of 110 personnel for efficient last-mile operations.
- Prepared and analyzed MIS, daily dashboards, and performance reports to enhance decision-making.
- Monitored SOP compliance and implemented process improvements.
- Review on pin-code wise sales and sales improvement activity (Budwar Mandi, Saturday and Sunday Dhamaka, Hero articles in F&V, Introduction of Fresh Milk, etc.).
- Oversaw operations at Smart Bazar to optimize workflow.
- Directed daily store activities to ensure customer service excellence.
- Trained and supervised staff to enhance team performance.
- Managed inventory control and executed stock replenishment.
- Executed daily store operations, overseeing opening, closing, and cash handling.
- Tracked inventory and conducted physical counts to reduce loss.
- Responded to customer complaints to enhance overall satisfaction.
Education
H.S.C -
MumbaiS.S.C -
MumbaiSkills
- Sales
- Sales target achievement
- Customer Relations
- Retail Operations
- Inventory management
- Market analysis
- Training
- Time management
Personal Information
- Date of Birth: 01/03/2000
- Marital Status: Unmarried
Areas Of Interest
- Date of Birth: 03/01/00
- Marital Status: Unmarried
Languages
- Marathi
- English
- Hindi
Languages
Marathi
Proficient
C2
Hindi
Proficient
C2
English
Intermediate
B1
Timeline
Reliance Retail limited
Store manager
05.2025 - Current
DEPARTMENT MANAGER
RELIANCE RETAILS LTD.
04.2024 - 05.2025