Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Barista
AKSHAY AP

AKSHAY AP

Hotel Management
THIRUVANANTHAPURAM,KERALA

Summary

Results-oriented Industrial Trainee at Hycinth, enhancing cleanliness and organization while streamlining front office operations. Proven expertise in food manufacturing processes and exceptional problem-solving skills drive significant improvements in guest satisfaction and operational efficiency. Thrives in fast-paced environments, consistently meeting production deadlines and elevating customer service standards.

Overview

6
6

Months Experience

Work History

Intern

Hycinth
Thiruvananthapuram
07.2022 - 11.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Provided quality customer service with a friendly attitude.
  • Communicated clearly with kitchen staff regarding order specifics.
  • Ensured all dishes were prepared according to restaurant standards.
  • Bussed, cleared, and reset tables as needed throughout shift.
  • Cleaned cooking equipment after use according to safety protocols.
  • Stocked front-of-house supplies such as napkins, utensils, straws.

FNB Staff

Rain Forest
Athirappilly
06.2024 - 10.2024
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Coordinated with vendors regarding delivery schedules and inventory levels.
  • Scheduled personnel for various shifts in order to meet production deadlines.
  • Assisted in the organization of special events and promotions to increase occupancy rates.
  • Ensured that all guest rooms were properly maintained, cleaned and stocked with necessary supplies.
  • Monitored daily housekeeping operations to ensure quality standards were met.
  • Resolved customer complaints in a timely manner by providing satisfactory solutions or alternative options when applicable.
  • Managed front office operations including filing charts, ordering supplies, and processing mail.
  • Managed front office operations including greeting guests upon arrival and responding to general inquiries from callers.
  • Assisted with the preparation of reports related to front office operations.
  • Managed safe and efficient serving of customer foods.
  • Built and maintained working relationships with peers and upper management.
  • Met incoming customers pleasantly and offered support and service.
  • Responded to customer queries and complaints to promote overall satisfaction.

Education

Bachelor of Science - Tourism And Hotel Management

Institute of Hotel Management, Catering Technology
GOA, India
04-2024

Skills

  • Ingredients Preparation
  • Production Equipment Operation
  • Stock management
  • Food Manufacturing Processes
  • Fast-Paced Environment
  • Process Improvement
  • Punctual and Dependable
  • Food Preparation
  • Oral and writing communication
  • Problem-Solving
  • Issue handling
  • Event Planning Assistance
  • Meeting Arrangements
  • Visitor management
  • Front Desk Operations
  • Customer assistance and interaction

Affiliations

  • Football
  • Reading
  • Cooking and Baking
  • Drawing

Languages

Malayalam
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Tamil
Intermediate (B1)
B1

Timeline

FNB Staff

Rain Forest
06.2024 - 10.2024

Intern

Hycinth
07.2022 - 11.2024

Bachelor of Science - Tourism And Hotel Management

Institute of Hotel Management, Catering Technology

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