Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities, rich 14 years experience and interpersonal communication strengths.
• AWARDED AS BEST STORE MANAGER FY 2020-21.
• LEADING PART OF THE TEAM IN EXPANSION OF OMNI CHANNEL FOR thecollective.in.
• GIVEN GROWTH OF 44% OVER LY IN 2020-21.
• WON THECOLLECTIVE PREMIER LEAGUE 2.0.
• 0 ATTRITION FOR CONSECUTIVE YEARS 2019-2021.
• LAUNCHED EFFECTIVE CRM PLANS FOR LAPSING CUSTOMERS
• TAKEN STORE REPEAT BUSINESS TO 73% WITH THE HELP OF CRM PLAN
• TAKEN STORE FRESH SELL THRU TO 56% HIGHEST IN REGION
• TAKEN SEVERAL INITIATIVES WHICH LED TO GROWTH IN MIX % FOR MAJOR DEPARTMENTS.
• PERFORMED AND TAKEN CONTINOUS GROWTH FOR CONSECUTIVE TWO YEARS
• SUCCESSFUL LAUNCHES OF MAJOR BRANDS IN SIS CONCEPT.
• DRIVEN MARKETING TECHNIQUES TO INCREASE CUSTOMER BASE.
• Scoring 100% in all Customer Service & Company Based Audits
• Continuous 7 Months achieving targets & Providing 16% Growth in YTD (2013-2014)
• Attended several trainings for Spoken ARABIC Skills.
• Holds the distinction of bagging the Award of ‘Best POS sales Consultant' for the year 2011.
• Joined as a sales consultant, after 9 months promoted as a ‘BRAND AMBASSADOR' then after 6 Months as a 'TEAM LEADER'.
• Nominated for Different brand training by the organization.
Geopolitics, Cricket, Car modifications and travelling