Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
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Akshay Arora

Akshay Arora

Delhi

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities, rich 14 years experience and interpersonal communication strengths.

Overview

14
14
years of professional experience

Work History

General Manager

The Collective And Mono Brands (ABFRL)
11.2022 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managing 3 stores in Vasant kunj market, with a portfolio of over 50 brands, including flagship stores of The Collective, Fred perry & Hackett London.
  • Annual business size of 80 Cr. with a total area of 15000 sqft and a team size of 60 team members.
  • Recruited, interviewed, and hired talented individuals bringing dynamic sales expertise to organization.
  • Conducted ongoing staff development to help employees achieve growth within job roles.

STORE MANAGER

ADIDAS ORIGNALS (OWN RETAIL)
03.2022 - 09.2022
  • Managing the Flagship store of Adidas india with a AMS of 2Cr.
  • Delivering Best results and sell thru for Hype and Yeezy launches.
  • Delivered the highest Direct operational margin of 33%, amongst all doors
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

STORE MANAGER

ABFRL (HACKETT LONDON)
08.2019 - 02.2022

• AWARDED AS BEST STORE MANAGER FY 2020-21.

• LEADING PART OF THE TEAM IN EXPANSION OF OMNI CHANNEL FOR thecollective.in.

• GIVEN GROWTH OF 44% OVER LY IN 2020-21.

• WON THECOLLECTIVE PREMIER LEAGUE 2.0.

• 0 ATTRITION FOR CONSECUTIVE YEARS 2019-2021.

STORE MANAGER

RELIANCE BRANDS, DELHI
06.2018 - 02.2019

• LAUNCHED EFFECTIVE CRM PLANS FOR LAPSING CUSTOMERS

• TAKEN STORE REPEAT BUSINESS TO 73% WITH THE HELP OF CRM PLAN

• TAKEN STORE FRESH SELL THRU TO 56% HIGHEST IN REGION

STORE MANAGER

APPAREL GROUP (EMPORA - OMAN)
05.2015 - 05.2018

• TAKEN SEVERAL INITIATIVES WHICH LED TO GROWTH IN MIX % FOR MAJOR DEPARTMENTS.

• PERFORMED AND TAKEN CONTINOUS GROWTH FOR CONSECUTIVE TWO YEARS

• SUCCESSFUL LAUNCHES OF MAJOR BRANDS IN SIS CONCEPT.

• DRIVEN MARKETING TECHNIQUES TO INCREASE CUSTOMER BASE.

SECTION INCHARGE

LANDMARK GROUP (SHOEMART)
04.2013 - 04.2015

• Scoring 100% in all Customer Service & Company Based Audits

• Continuous 7 Months achieving targets & Providing 16% Growth in YTD (2013-2014)

• Attended several trainings for Spoken ARABIC Skills.

BRAND TEAM LEADER

DELHI DUTY FREE
10.2010 - 03.2013

• Holds the distinction of bagging the Award of ‘Best POS sales Consultant' for the year 2011.

• Joined as a sales consultant, after 9 months promoted as a ‘BRAND AMBASSADOR' then after 6 Months as a 'TEAM LEADER'.

• Nominated for Different brand training by the organization.

Education

B.A - Political Science

Himalayan Garhwal University

10th & 12th -

Guru Harkrishan Public School
New Delhi, India

Skills

  • Leadership and team building
  • Operations Management
  • Planning & Execution
  • Performance Evaluations
  • Customer Service
  • Store operations
  • Team training and development

Hobbies

Geopolitics, Cricket, Car modifications and travelling

Languages

Eng

Timeline

General Manager

The Collective And Mono Brands (ABFRL)
11.2022 - Current

STORE MANAGER

ADIDAS ORIGNALS (OWN RETAIL)
03.2022 - 09.2022

STORE MANAGER

ABFRL (HACKETT LONDON)
08.2019 - 02.2022

STORE MANAGER

RELIANCE BRANDS, DELHI
06.2018 - 02.2019

STORE MANAGER

APPAREL GROUP (EMPORA - OMAN)
05.2015 - 05.2018

SECTION INCHARGE

LANDMARK GROUP (SHOEMART)
04.2013 - 04.2015

BRAND TEAM LEADER

DELHI DUTY FREE
10.2010 - 03.2013

B.A - Political Science

Himalayan Garhwal University

10th & 12th -

Guru Harkrishan Public School
Akshay Arora