Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
AKSHAY ARUN BANAVALI

AKSHAY ARUN BANAVALI

Mumbai

Summary

Experienced professional with over 20+ years of expertise in overseeing airline catering operations and managing customer communications processes, including the creation and distribution of catering alerts. Successfully supervised the activities of the charter department, handling government officials from the Government of India. Demonstrated skills in process development, improvement, and continuous communication with various departments such as supply chain and interiors within the catering and product development domains. Collaborated with prestigious private jet charter clients like Reliance Group, HCC, BAJAJ Group, Raymond, L&T, Air-India, Jet Airways, and Kingfisher Airlines. Led audits for kitchen compliance across operational procedures and monitored catering security operations, including audit reports, procedural changes, and incident investigations. Maintained essential communication documents related to HA fleet, projected monthly flight schedules, kitchen contacts, and catering operations manual. Possess extensive knowledge of the cloud kitchen operation industry and customer support. Provided overall leadership to the entire team while effectively managing deliverables of other functional team leaders in rotational shifts. High-performing event manager with a diverse portfolio of international and domestic project accomplishments spanning 20+ years. Known for being outgoing and hands-on, bring valuable relationship-building and retention skills that have allowed me to amass a diversified network of service providers. This network ensures optimal quality and results for successful client events.

Overview

27
27
years of professional experience

Work History

Site and Event Manager

Shree Sukhsagar Hospitality.
07.2022 - Current
  • All Responsibility and smooth functioning of Employee Cafeteria coordinate with Chef on duty
  • Taking care of any complaint Received from Employee if any
  • Oversee the daily operations of outlet for efficient operations
  • Plan and assign daily workloads to outlet associates
  • Develop and enforce established policies and procedures
  • Establish operational strategies to meet quality and customer service standards
  • Develop marketing strategies to improve sales and profitability
  • Maintain the outlet facility clean and safe
  • Interview and hire associates for outlet operations
  • Schedule orientations and job trainings to outlet associates
  • Organize regular meetings to discuss about issues and updates
  • Analyze and resolve problems in a timely and accurate manner
  • Organize special events and entertainments to attract more customers
  • Develop cost-effective operational plan to achieve outlet goals

Manager (Advisor & Consultant)

Magic-o-meal- Cloud Kitchen
02.2022 - 05.2022
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Assistant Manager-Retail & Logistics

Galaxy Cloud Kitchen
07.2019 - 01.2022
  • Company Overview: (Future Group)
  • Coordinate with Store leader for receiving the PO Outlet like Bazaar & Food-hall store
  • Coordinate with other Vendor FMCG outlet order Like Chai Point, Wagh-Bakri, CBTL and more
  • To ensure order and execute the plan for Production and Logistics Team
  • To communicate the details Logistics Plan with Team for smooth operation accordingly
  • Ensure accurate account invoicing through collaboration with accounting department
  • Addressed internal supply problems head-on and developed creative solutions to prevent delays
  • Proposed more efficient call script to reduce average customer handling time, which was well received and implemented by management
  • Answer phones (24x7) cordially and addressed all customer questions, creating detailed logs on requests (type of order, time, location etc.)

Duty Manager -Operations

Sky-Gourmet Catering Pvt. Ltd.
03.2002 - 05.2019
  • Company Overview: (Gate-Gourmet Group)
  • Managed daily catering activities of catering kitchen as well as all other catering kitchens system-wide to ensure efficient, accurate, quality performance by our catering vendors
  • Managed a team of 80 member team including day-to-day operations staff and galley planning and loading staff
  • Ensured compliance for 24/7 catering operations activities related to safety, security, quality and timely delivery of products and equipment to the aircraft
  • Optimized key vendor SLA strategy and ensure consistent and continuous monitoring of the program with regular reporting and communication to stakeholders
  • Formulated catering direct report staff scheduling and team performance and development
  • Presented support to day-to-day catering operations in conjunction with catering operations staff, including flight schedules, aircraft swaps, menu changes, catering equipment requirements
  • Supported operations and communicated with impacted kitchens on changes
  • Facilitated participation by ops staff in regular interdepartmental operations meetings (safety, security, FEC)
  • Took part in daily ops calls and work with operations team to coordinate catering operations with the broader ops group
  • Resolving Complex Customer inquiries, building strong customer relationships, driving brand loyalty
  • Streamlined equipment management for charter like specially designed crockery & linen
  • Key account Handler for VIP Charter flights operations
  • (Gate-Gourmet Group)

Flight Supervisor -Airport Lounge, & VIP Coordinator

Mars Restaurants
03.2002 - 09.2004

Network administrator (Junior Level)

Capri Info soft
01.2000 - 10.2001

Computer Operator (Junior Level)

Taj air Caterers
02.1998 - 02.1999

Education

Airport Ramp Safety & Defensive Driving -

GVK India
01.2018

Aviation Security and Safety (SSAP) Awareness Programme -

01.2017

Airport Ramp Safety & Defensive Driving - undefined

01.2006

Bachelor of Commerce - Financial Planning

Mumbai University, Mumbai, India
10-1997

Certificate Course in Software Management System - Software Management System, UNIX, TALLY

Aptech Computers
01.1996

Skills

  • Airline Catering Operations
  • Cafeteria Operation Management
  • Safety Awareness Programme
  • Client Relationship Management
  • Team Management - HRD
  • Logistics - Supply Chain
  • Front Office & Airport Lounge
  • Cloud Kitchen Operation
  • Retail Hospitality

Languages

Marathi
Hindi
English
Konkani

Personal Information

  • Pan Number: AIIPB7593H
  • Passport Country: India
  • Passport Number: S7510708
  • Date of Birth: 19th March 1976

Timeline

Site and Event Manager - Shree Sukhsagar Hospitality.
07.2022 - Current
Manager (Advisor & Consultant) - Magic-o-meal- Cloud Kitchen
02.2022 - 05.2022
Assistant Manager-Retail & Logistics - Galaxy Cloud Kitchen
07.2019 - 01.2022
Duty Manager -Operations - Sky-Gourmet Catering Pvt. Ltd.
03.2002 - 05.2019
Flight Supervisor -Airport Lounge, & VIP Coordinator - Mars Restaurants
03.2002 - 09.2004
Network administrator (Junior Level) - Capri Info soft
01.2000 - 10.2001
Computer Operator (Junior Level) - Taj air Caterers
02.1998 - 02.1999
- Airport Ramp Safety & Defensive Driving,
Aptech Computers - Certificate Course in Software Management System, Software Management System, UNIX, TALLY
GVK India - Airport Ramp Safety & Defensive Driving,
- Aviation Security and Safety (SSAP) Awareness Programme,
Mumbai University - Bachelor of Commerce, Financial Planning
AKSHAY ARUN BANAVALI