
Experienced professional with over 20+ years of expertise in overseeing airline catering operations and managing customer communications processes, including the creation and distribution of catering alerts. Successfully supervised the activities of the charter department, handling government officials from the Government of India. Demonstrated skills in process development, improvement, and continuous communication with various departments such as supply chain and interiors within the catering and product development domains. Collaborated with prestigious private jet charter clients like Reliance Group, HCC, BAJAJ Group, Raymond, L&T, Air-India, Jet Airways, and Kingfisher Airlines. Led audits for kitchen compliance across operational procedures and monitored catering security operations, including audit reports, procedural changes, and incident investigations. Maintained essential communication documents related to HA fleet, projected monthly flight schedules, kitchen contacts, and catering operations manual. Possess extensive knowledge of the cloud kitchen operation industry and customer support. Provided overall leadership to the entire team while effectively managing deliverables of other functional team leaders in rotational shifts. High-performing event manager with a diverse portfolio of international and domestic project accomplishments spanning 20+ years. Known for being outgoing and hands-on, bring valuable relationship-building and retention skills that have allowed me to amass a diversified network of service providers. This network ensures optimal quality and results for successful client events.