Summary
Overview
Work History
Education
Skills
Timeline
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Akshay Bajaj

New Delhi

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

2
2
years of professional experience

Work History

Customer Service Subject Matter Expert

Teleperformance
New Delhi
07.2023 - Current
  • Developed customer service protocols and policies to ensure consistent, quality service.
  • Provided training sessions to new customer service staff on best practices.
  • Conducted regular performance reviews of customer service team members to identify areas for improvement.
  • Analyzed customer feedback data to identify trends in customer satisfaction levels.

Senior Customer Care Executive

FIS global Business solutions Private limited
New Delhi
01.2022 - 07.2023
  • Supported sales team members to drive growth and development.
  • Resolved customer complaints in a timely manner.
  • Managed a team of 10+ CSRs ensuring they followed departmental policies and procedures accurately.
  • Conducted regular audits of recorded calls to evaluate adherence to company policies.

Education

Bachelor of Computer Applications - IT

Guru Gobind Singh Indraprastha University
New Delhi
08-2021

Skills

  • Cultural Awareness
  • Complaint Handling
  • Inbound and Outbound Calling
  • Consultative Sales

Timeline

Customer Service Subject Matter Expert

Teleperformance
07.2023 - Current

Senior Customer Care Executive

FIS global Business solutions Private limited
01.2022 - 07.2023

Bachelor of Computer Applications - IT

Guru Gobind Singh Indraprastha University

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