Akshay Bajaj
Bengaluru
Summary
Dynamic and results-driven Product Manager with over 6 of experience in leading the development and delivery of innovative technology products. Proven expertise in managing cross-functional teams, driving product strategy, and overseeing the full product lifecycle from concept to launch.
Adept at aligning product offerings with market demands and business goals, resulting in increased customer satisfaction and revenue growth.
Overview
6
6
years of professional experience
Work History
Senior Product Manager
Jubilant Auto Technologies Pvt. Ltd.
Bengaluru
2022.08 - Current
- Defined and executed the product roadmap for Lead Management System (LMS) with various modules such as Test Drive, Inventory, Booking to Delivery, and Incentive Calculation on both Web and Mobile App for automobile dealership
- Working on development of Lead Qualification CRM with capability to capture leads from all sources (Digital, OEM DMS, Automobile marketplaces etc), engage with the customers via Calls, SMS, WhatsApp, Emails and assigning only qualified leads to ground sales teams
- Working on product roadmap for Workshop Management System (WMS) for automobile workshops to manage their daily operations eventually enhancing their Bay & Technician productivity
- Managed the product roadmap and product backlog of Dealer Management Software (DMS) for pre-owned cars businesses encompassing modules like Inspection, Purchase, Inventory, Sales, VIN wise P&L calculations
- All Marketing Platforms (Meta, Google etc.) Integration + Journey Builder for the leads, resulting in ~40% more qualified leads and ~3% sales
- Working on Development of a Post Sales CRM (for automobile) to remind customers of due service & insurance renewals, book appointments and engage with customers at each stage, resulting in ~20% more appointments booked last year & ~₹6 Million of additional Revenue
- Led the Design & Development of Company's Data Warehouse, consolidating our leads, sold, and booked but cancelled data. Connected it with marketing tool for enhanced user filtering and customer retargeting.
Regional Manager - Operations & Analytics
ICICI Lombard GIC Pvt. Ltd.
Bengaluru
2019.10 - 2022.08
- Managed deployment and operations of Sales CRM for 14 automobile dealers, providing monthly actionable recommendations based on data-driven analytics and process enhancements for lead nurturing and conversion
- Managed successful implementation and management of Post Sales CRM system for 18 automotive dealerships, leading to increased customer engagement during service and insurance renewals. Accomplished ~20% more appointments booked and generated ~₹6 Million in extra revenue
- Increased collaboration between clients and Product & Tech Teams by effectively communicating client specific issues for the enhancement of sales, service, and insurance products
Associate Consultant - Operations & Analytics
Unbox Technologies Pvt. Ltd. (AutoNinja)
Bengaluru
2018.07 - 2019.10
- Liaison with dealer principals to share insights, identify areas of improvement, and derive actionable recommendations
- Looking into clients' daily operations to tighten sales process along with identifying and plugging process gaps
- Track clients' key performance indicators by extracting inferences from large amounts of data for 6 clients in Hyderabad and Bengaluru
Education
Bachelors of Engineering -
Thapar Institute of Engineering and Technology
Patiala, Punjab06.2018
Skills
- Product Strategy & Roadmaps
- Product Development
- Product Lifecycle Management
- Product Backlog
- Competitive Analysis
- Stakeholder Management
- Design thinking
- A/B Testing
- Marketing Automation
- Microsoft Office
- Data Analysis
- Problem Solving
- Operations
- Team Management
- Customer Relationship Management (CRM)
Languages
- English, Full Professional Proficiency
- Hindi, Full Professional Proficiency
- Punjabi, Full Professional Proficiency
Hobbies and Interests
- Cricket
- Travel
Timeline
Senior Product Manager
Jubilant Auto Technologies Pvt. Ltd.
2022.08 - Current
Regional Manager - Operations & Analytics
ICICI Lombard GIC Pvt. Ltd.
2019.10 - 2022.08
Associate Consultant - Operations & Analytics
Unbox Technologies Pvt. Ltd. (AutoNinja)
2018.07 - 2019.10
Bachelors of Engineering -
Thapar Institute of Engineering and Technology
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