Akshay Balakrishna Chari

Promoted to Logistic Analyst: SME for Data Management for Engines/Machines visibility and data flows to and from different systems.

Dealing with strategic projects, i.e., Engines Visibility, Creating Work in Process Dashboards, etc.

Ensured accuracy of shipments by verifying items against packing lists.

Resolved discrepancies between purchase orders and actual shipments received from suppliers.

Handled freight forwarding services including booking cargo space on vessels or aircrafts.

Liaised between suppliers, shippers, consignees, vendors, and other parties involved in the transaction process.

Analyzed logistics operations to identify areas of improvement and cost savings opportunities.

Monitored vendor performance to ensure timely deliveries and quality standards were met.

Conducted regular audits of supply chain operations to ensure accuracy of data entered into the system.

Collaborated with the IT department to develop automated solutions for various logistics functions.

Tracked shipment status using online tools such as Infor Nexus, Blue Yonder, and Ocean carrier website.

Provided technical support regarding freight forwarding processes.

Tracked and monitored progress of project orders, and maintained logistics-related data and reporting trends to senior transportation and operations professionals.

Coordinated meetings between internal stakeholders and external vendors related to supply chain management.

Ensured compliance with all relevant regulatory standards related to supply chain management procedures.

The Supply Analyst role is primarily focused on maximizing external supplier performance through understanding our supply network to drive execution of planned and scheduled orders, while also remaining focused on inventory management to prevent excess material within the network.

Job duties:

Accountabilities & Responsibilities: Exception Management, Inbound Shipment Tracking & Supplier Ship Performance, Supplier Collaborations, Backorder Management / Shortage Analysis, Past Due Management, Inbound Premium Freight Management, Production Withdrawal Capability Alignment. Manage the timely shipment of material. Collaborate & negotiate with suppliers to deliver material requirements. Monitor, track & analyze supplier performance metrics.

Recommended KPIs, SSP, Past Dues, Perfect Schedules, Expedited Freight.

Roles & Responsibility / Contribution:

Tracing daily carrier shipments.

DQ Automations

Contact carriers for ETA, ETD of shipments.

Interpersonal, Collaborative, and Relationship Building Skills; Organizational, Time Management, and Prioritization; Demonstrates Strong Accountability in Situations; Negotiation Ability; Analytical Problem Solver; Solid and Sound Understanding of Manufacturing Processes; Ability to Thrive in a Fast-Paced Work Environment with High Expectations; Business Competencies: Grow and Embrace Change, Drive Improvement, Serve the Customer, Deliver on Commitments, Live our Values; Functional and Technical.

Proprietary Software:

E2Open.

Infor Nexus.

Salesforce.

Blue Yonder.

Shipping document (Ocean Freight / Pricing / Tariff) Review for International Shipping and Logistics. The job requires a thorough understanding of the international shipping and logistics industry to enable a person to review, analyze, and publish ocean tariff rates and ocean service contracts into our proprietary software solution (called Transportation Management, or TM).

Analyze contracts and confer with various sources to detect ambiguities, inaccurate statements, omissions of essential terms, and conflicts with possible legal prohibitions

Recommend modifications

Convert new contracts and amendments to existing contracts into a calculable format within the Transportation Management system.

Importers and exporters with significant freight volumes usually have multiple contracts with ocean carriers and/or NVOCCs.

Since rate and accessorial levels fluctuate frequently, complex calculations utilizing current information are needed to get an accurate and complete picture of shipping costs.

Roles & Responsibility / Contribution:

Maintained and uploaded tariff information of various shipping carriers into proprietary transport management software

Streamlined processes for handling contracts, freight rates, and tariff data

Facilitated information sharing about department-wide adjustments

Direct interaction with customers, request for information, and then recommending modifications to the team or clients to resolve conflicts in the contract.

Managed complex client and legal requirements smoothly.

Addressed ambiguities, increasing satisfaction levels.

Managed escalation tasks and urgent requests

Prioritized and quantified essential business metrics

Facilitated internal and external research on customer business processes and market trends

Strong grasp of managing and analyzing data.

Skilled at examining and clarifying contractual inconsistencies

Familiar with logistics-related legal requirements.

Skilled in auditing shipping documents through specialized programs

Participated in special projects related to Data Management and Quality Assurance

Areas of Expertise:

Expertise in Data Management, Pricing, Freight Forwarding,

Detected inconsistencies within contractual agreements.

Well-versed in compliance standards for transportation.

Conducted audits on shipping documents using relevant programs.

Facilitated efficient communication within the organization to ensure quality standards.

Company Overview: British Telecom is an esteemed client of Infosys.

Managing Calls and Customer Interfacing for My Orders for British Telecom. The tasks handled from Infosys Bangalore office included Billing and Sales, My Orders, which had a list of orders placed and in queue by the customers, and technical aspects of furnishing and delivering the order.

Contribution:

Taking calls for BT customers/users, dealing with engineers to fix the new lines, change the existing lines.

Increased BT product sales

Offline, dealing with customers' queries.

Handling escalations and resolving queries.

Through Floor Walk, helping other teams in resolving queries, on-call escalations, etc.

British Telecom is an esteemed client of Infosys.

Achievements: Customer Appreciation and High C-Sat for support provided for issues.

Appreciation for team support and solving urgent queries, and providing cross-functional support.