Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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AKSHAY BANDGAR

PUNE

Summary

Strategic Telecom Channel & Retail Sales Manager | D2C & B2B .
Proven performer in the telecom industry with a successful track record in managing high-footfall D2C retail stores while driving business growth across B2B and channel partner ecosystems. Adept at increasing ARPU, reducing acquisition costs, and executing data-driven strategies to boost sales performance and customer satisfaction. Experienced in leading and mentoring cross-functional teams, including outbound and B2B sales executives, to achieve aggressive revenue goals and expand market reach. Skilled in channel development, partner onboarding, and territory management with a focus on relationship-building, solution alignment, and profitability. Known for delivering consistent results through a collaborative leadership style, strategic planning, and deep market insight.

Overview

7
7
years of professional experience

Work History

D2C STORE MANAGER

Bharati Airtel
09.2024 - Current
  • Managed daily operations of a high-footfall Direct-to-Consumer (D2C) retail store, driving sales performance, inventory control, and exceptional customer service; consistently exceeded monthly revenue targets.
  • Drove profitability across all lines of business by implementing targeted strategies to increase ARPU and reduce customer acquisition costs, leveraging bundled offerings, customer segmentation, and efficient resource allocation.
  • Maintained a high Net Promoter Score (NPS) by ensuring superior in-store service standards, prompt issue resolution, and a customer-first approach, contributing to increased loyalty and repeat business.
  • Led a team of 10 members, including 4 outbound (outfleet) executives, to drive broadband sales across assigned territories; collaborated closely with B2B outfleet teams to generate leads, convert prospects, and boost overall store performance.
  • Trained and mentored new hires, fostering a performance-driven team culture focused on accountability, product knowledge, and customer satisfaction.
  • Executed local marketing initiatives and in-store promotions in coordination with regional teams to increase footfall and drive product awareness.
  • Developed daily and weekly performance dashboards, enabling real-time tracking of key metrics such as sales per executive, product performance, and customer feedback trends.
  • Championed upselling and cross-selling initiatives, contributing to increased average transaction value and improved product penetration.
  • Handled escalations and complex customer queries, resolving issues diplomatically and reinforcing brand trust and satisfaction.
  • Streamlined store operations by implementing SOPs and optimizing staff scheduling, resulting in improved team productivity, reduced downtime, and enhanced overall customer experience.
  • Ensured team members consistently achieved sales targets by setting clear goals, providing ongoing coaching, and creating incentive-driven motivation plans—resulting in higher earnings, improved morale, and low attrition rates.


Account Manager - B2B

Bharati Airtel
01.2023 - 08.2024
  • Handled a portfolio of 250–300 existing Airtel B2B Accounts, driving upsell and cross-sell opportunities for enterprise data products including MPLS, ILL, NLD, and P2P solutions; consistently achieved and exceeded revenue targets through strategic relationship management and solution-based selling.
  • Proactively identified and pursued new sales opportunities within the assigned territory for Airtel’s full suite of data and CPaaS products, including Airtel IQ; engaged with key decision-makers to position customized communication and connectivity solutions, contributing to territory growth and client acquisition.
  • Built and maintained strong relationships with Key Decision Makers (KDMs) across client organizations to uncover business needs, enabling effective upsell and cross-sell of data and CPaaS solutions aligned with customer objectives.
  • Ensured timely delivery and activation of data products by coordinating closely with internal teams such as Network Planning, Installation, Market Planning, and GIS, maintaining high customer satisfaction and smooth project execution.
  • Conducted regular account reviews and solution presentations to identify evolving client needs, strengthen engagement, and position Airtel as a strategic partner for digital transformation initiatives.
  • Consistently achieved quarterly sales targets and contributed to overall regional revenue growth by leveraging data-driven insights, competitive analysis, and strategic account planning.

CCE

Vodafone Idea Limited
06.2022 - 01.2023
  • Increased partner sales by developing and maintaining strong relationships with customer.
  • Provided exceptional customer service to customers resolving issues promptly and professional for high TNPS.
  • Analyzed competitor offerings to identify unique selling points (COIP Plans ) and remain competitive within the market.
  • Built relationships with customers and community to promote long term business growth.

Customer Service Representative

Bharati Airtel
06.2018 - 06.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services,
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Assisted customers in finding the perfect product for their needs, resulting in higher satisfaction rates.
  • Developed strong relationships with clients through consistent communication and providing exceptional support For Store Rating.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Met existing customers to review current services and expand sales opportunities.

Education

Bachelor of Arts -

Pune University
Pune
03-2018

Skills

  • Customer relations
  • Store operations
  • Relationship management
  • Data-driven decision making
  • New territory penetration
  • Teamwork and collaboration
  • Sales targeting
  • Sales operations
  • Business development and planning

Accomplishments

    Recognized with multiple awards and certifications at Bharti Airtel, including Best Account Manager, COCP Star, Data Star, and Best SM Scorecard Performer, for exceptional performance in both B2B and D2C verticals, consistently surpassing sales and service benchmarks.

Languages

English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)

Timeline

D2C STORE MANAGER

Bharati Airtel
09.2024 - Current

Account Manager - B2B

Bharati Airtel
01.2023 - 08.2024

CCE

Vodafone Idea Limited
06.2022 - 01.2023

Customer Service Representative

Bharati Airtel
06.2018 - 06.2022

Bachelor of Arts -

Pune University

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