Akshay Bhagat
Candolim
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Guest Service Supervisor
01/04/2023
2023.04 - Current
- Monitored team performance to confirm customer service standards were consistently met.
- Supported team members by offering constructive feedback and coaching as needed.
- Processed guest payments and provided accurate change.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
Guest Service Associate
2021-2023
2021.11 - 2023.04
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores [Number]%.
- Used [Software] to check daily record sheets, guest accounts and available vouchers.
Apprentice
2019-2021
2019.10 - 2021.11
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
- Learned wide range of simple and complex techniques from on-the-job training.
- Prioritized and accomplished multiple tasks within established timeframes.
Education
High School Diploma -
Dr. Ajeenkya D.Y.Patil University
Pune05.2019
Skills
- Room Assignments
- Implementation Strategies
- Strategic Planning
- Operational Systems Monitoring
Timeline
Guest Service Supervisor
01/04/2023
2023.04 - Current
Guest Service Associate
2021-2023
2021.11 - 2023.04
Apprentice
2019-2021
2019.10 - 2021.11
High School Diploma -
Dr. Ajeenkya D.Y.Patil University
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