Akshay Bhagat
Yavatmal
Summary
I have extensive experience managing customer accounts, resolving billing discrepancies, and providing comprehensive support for cancellations and refunds. My background includes working as a Customer Support Executive, where I successfully handled payment processing, customer inquiries, and account management. I am dedicated to not only fulfilling my responsibilities but also contributing to the overall growth and success of the company. I thrive in dynamic environments where I can apply my skills to help streamline processes, enhance customer experiences, and support the company's goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Customer Support Representative (Billing and OSF)
Go Highlevel Pvt ltd
Delhi
03.2023 - Current
- Assisted customers with billing inquiries, providing clear and prompt resolutions
- Managed cancellations and processed refunds, ensuring a smooth and satisfactory customer experience
- Investigated and resolved billing discrepancies and errors, providing clear communication to customers and internal teams
- Performed other duties as assigned to support the overall success of the team and company operations
- Provided technical support to customers via phone and email.
- Resolved customer inquiries in a timely manner.
- Created detailed reports of customer issues for further review.
- Performed other duties as affiliate issue and asked customer for a feedback in a timely manner.
Associate-Ops.
WNS Global Services, India
Pune
12.2020 - 11.2022
- Provided detailed guidance to customers on required documentation
- Offered comprehensive information related to document submission processes
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- International verification checks, occupational health checks, credit history checks, compliance.
Customer Support Representative RMT
Concentrix,
Pune
08.2019 - 11.2020
- Followed established policies and procedures while providing excellent customer service.
- Responded promptly to complaints or requests from customers.
- Monitored performance metrics related to customer satisfaction scores.
- Delivered comprehensive sales support and provided end-to-end solutions for flight booking payments
- Provided support to customers via phone and email.
- Resolved customer inquiries in a timely manner.
- Created detailed reports of customer issues for further review.
Education
Bachelor in Electronics And Telecommunication -
Sant Gadge Baba University
Amaravati06-2018
Diploma in Electronics Engineering -
Agnihotri School of Technology
MSBTE, Mumbai07-2015
Skills
- Information Technology
- Quality Assurance
- Customer Support
- Calendar Management
- Financial Accounting
- Knowledge of Finance
- Inbound call answering
- Online Chat Support
- Call Management
Languages
- English
- Hindi
- Marathi
Hobbies and Interests
- Baking
- Enjoy experimenting with various cuisines and techniques
- Continually refining culinary skills
- Passionate about watching vlogs to learn about different countries and their unique cuisines
- Gaining insights into global cultures
Personal Information
- Father's Name: Bhimraoji Bhagat
- Date of Birth: 08/08/1995
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Affiliations
Level Up Winner in GHL.
Certified Admin
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Timeline
Customer Support Representative (Billing and OSF)
Go Highlevel Pvt ltd
03.2023 - Current
Associate-Ops.
WNS Global Services, India
12.2020 - 11.2022
Customer Support Representative RMT
Concentrix,
08.2019 - 11.2020
Bachelor in Electronics And Telecommunication -
Sant Gadge Baba University
Diploma in Electronics Engineering -
Agnihotri School of Technology
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