Summary
Overview
Work History
Education
Skills
Timeline
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Akshay Bhavar

Post Graduate Diploma In Banking And Certification Program In Investment Banking Operations.
Pune

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

Loan Manager

Finwizz Financial Services
Nasik
08.2021 - Current
  • Supervised loan personnel and motivated to maintain customer service and performance standards.
  • Explained very technical financial information to applicants in easy to understand language.
  • Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
  • Monitored pipelines to track and log status of loans.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Improved operations through consistent hard work and dedication.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.

Customer Service Manager

IDFC First Bank
Nasik
10.2020 - 07.2021
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Controlled resources and utilized assets to achieve qualitative and quantitative targets.
  • Took ownership of customer issues and followed problems through to resolution.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Kept accurate records to document customer service actions and discussions.
  • Monitored customer service operations to assess agent performance and provide feedback.
  • Developed service procedures, policies and standards.
  • Researched and corrected customer concerns to promote company loyalty.

Deputy Branch Manager

ICICI Bank Ltd
Nasik
02.2018 - 10.2020
  • Gathered and reviewed customer feedback to improve operations.
  • Resolved various issues impacting sales management and business operations.
  • Generated financial and operational reports to assist management with business strategy.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Submitted loan applications to underwriter for verification and recommendation.
  • Developed and delivered polished sales presentations in order to highlight product and service quality.
  • Launched new training program to boost employee skills and staff retention rate.
  • Implemented service improvements to enhance sales cycle.
  • Compiled database of loan applicants' credit histories, financial statements and other financial information.
  • Engaged employees in business processes with positive motivational techniques.

Education

B E Electrical - Engineering

JSCOE
Pune
07.2012 - 06.2016

MBA - Banking And Financial

PGDB
Banglore
02.2018 - 01.2019

Certification - Investments And Securities

Investment Banking Operations
Edubridge India
08.2022 - 01.2023

Skills

Problem-Solving

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Timeline

Certification - Investments And Securities

Investment Banking Operations
08.2022 - 01.2023

Loan Manager

Finwizz Financial Services
08.2021 - Current

Customer Service Manager

IDFC First Bank
10.2020 - 07.2021

Deputy Branch Manager

ICICI Bank Ltd
02.2018 - 10.2020

MBA - Banking And Financial

PGDB
02.2018 - 01.2019

B E Electrical - Engineering

JSCOE
07.2012 - 06.2016
Akshay BhavarPost Graduate Diploma In Banking And Certification Program In Investment Banking Operations.