Akshay Bhavar
Post Graduate Diploma In Banking And Certification Program In Investment Banking Operations.
Pune
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Loan Manager
Finwizz Financial Services
Nasik
08.2021 - Current
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Explained very technical financial information to applicants in easy to understand language.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Monitored pipelines to track and log status of loans.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Improved operations through consistent hard work and dedication.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Customer Service Manager
IDFC First Bank
Nasik
10.2020 - 07.2021
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
- Took ownership of customer issues and followed problems through to resolution.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Kept accurate records to document customer service actions and discussions.
- Monitored customer service operations to assess agent performance and provide feedback.
- Developed service procedures, policies and standards.
- Researched and corrected customer concerns to promote company loyalty.
Deputy Branch Manager
ICICI Bank Ltd
Nasik
02.2018 - 10.2020
- Gathered and reviewed customer feedback to improve operations.
- Resolved various issues impacting sales management and business operations.
- Generated financial and operational reports to assist management with business strategy.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Submitted loan applications to underwriter for verification and recommendation.
- Developed and delivered polished sales presentations in order to highlight product and service quality.
- Launched new training program to boost employee skills and staff retention rate.
- Implemented service improvements to enhance sales cycle.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Engaged employees in business processes with positive motivational techniques.
Education
B E Electrical - Engineering
JSCOE
Pune 07.2012 - 06.2016
MBA - Banking And Financial
PGDB
Banglore 02.2018 - 01.2019
Certification - Investments And Securities
Investment Banking Operations
Edubridge India 08.2022 - 01.2023
Skills
Problem-Solving
Organization and Time Management
Self-Motivated
Interpersonal Communication
Cultural Awareness
Multitasking Abilities
Financial transactions expertise
Teambuilding
Timeline
Certification - Investments And Securities
Investment Banking Operations
08.2022 - 01.2023
Loan Manager
Finwizz Financial Services
08.2021 - Current
Customer Service Manager
IDFC First Bank
10.2020 - 07.2021
Deputy Branch Manager
ICICI Bank Ltd
02.2018 - 10.2020
MBA - Banking And Financial
PGDB
02.2018 - 01.2019
B E Electrical - Engineering
JSCOE
07.2012 - 06.2016