Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Akshay Chauhan

Vadodara

Summary

Seeking a challenging career in an industry, which can offer enormous opportunities and growth potential in a professionally managed environment. Continuously expansion & updating of my knowledge, not only in the areas in which I specialize but also in those field which are indirectly related to or having impact on my areas of specialization.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Capital One
Vadodara
03.2024 - Current
  • Informed customers about bankruptcy procedures, processed payments, US bankruptcy laws, and provided payment option setup assistance.
  • Developed positive relationships with customers through friendly interactions.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Business Development Executive

Vtech Solution Inc
Vadodara
11.2023 - 01.2024
  • Provide staffing solutions to the clients generate leads and expand business as a part of sales.

Global Support Analyst

Magnit Global
Vadodara
12.2022 - 07.2023
  • Provide Service Support to US based Clients through calls, emails and chats with multitasking and other responsibilities
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Responded to phone and email questions and concerns, resolving many issues daily.
  • Evaluated customer feedback to identify areas of improvement and implemented changes accordingly.

Education

MBA/PGDM - Marketing

ITM University
Vadodara, Gujarat
07.2022

B.Com - HR

Maharaja Sayajirao University of Baroda
Vadodara, Gujarat
10.2019

Kendriya Vidyalaya - CBSE

Kendriya Vidyalaya
Vadodara, Gujarat
01.2016

Skills

  • OUTLOOK
  • Effective communication
  • OUTLOOK EXPRESS
  • Customer service
  • Multitasking
  • US voice and non voice process
  • Service support
  • Data management
  • Problem resolution
  • Time management
  • LiveChat messaging
  • Payment processing
  • Written communication

Hobbies and Interests

  • Food photography
  • Cricket
  • Gaming
  • Travelling

Timeline

Customer Service Representative

Capital One
03.2024 - Current

Business Development Executive

Vtech Solution Inc
11.2023 - 01.2024

Global Support Analyst

Magnit Global
12.2022 - 07.2023

MBA/PGDM - Marketing

ITM University

B.Com - HR

Maharaja Sayajirao University of Baroda

Kendriya Vidyalaya - CBSE

Kendriya Vidyalaya
Akshay Chauhan