Akshay Chintalapalli

• Handling the end-end user training for the digital products - nLearn (student app), nConnect (parent app), nConnectStaff (staff app) through online demos, ppts, branch visits etc.
• Improved user engagement for these apps by
• planning out frequent digital activities to the students
• setting targets to the staff and continuously following it up
• Resolving user queries and helping them out in achieving their targets
• Constant interaction with the concerned stakeholders for feedback collection there by generating product/business requirements
• Have set up computer labs in all the schools and colleges - planning and procurement.
• Managing a team of 3 operations executives - handling their KRAs, L&D etc.
• User Account Management for several digital products (ERPs, CMS etc.)
• Created SOPs for Organisational wide issue escalation matrix and handled the ticket mapping, resolution etc.
• Interaction with the clients regarding digital touch points on a regular basis.
• Monitored operations and reviewed records and metrics to understand company performance.
• Developed action plans based on analysis findings and implemented solutions.
• Supervised 3 team members, offering constructive feedback on work performance.
• Performed root cause analysis to identify problems within the organization's operations process.
• Maintained records of inventory levels and provided weekly reports to management.
• Developed initiatives for process improvement and reviewed and assessed ongoing operations.
• Resolved conflicts between team members using effective communication skills.
• Trained, mentored and motivated employees to maximize team productivity.
• Developed standard operating procedures for operations staff.
• Set specific goals for projects to measure progress and evaluate end results.
• Analyzed data from multiple sources to make informed decisions regarding operational strategies.
• Worked closely with human resources to support employee management and organizational planning.

Identified needs of customers promptly and efficiently.