Akshay CV
Bangalore
Summary
As a highly skilled Customer Support and Sales Specialist, I am committed to providing exceptional service and driving sales growth for businesses. With 3.8+ years of experience in customer support and a proven track record in exceeding targets, I possess strong communication skills and the ability to effectively handle challenging situations. My dedication to delivering top-notch customer satisfaction makes me an invaluable asset to any team.
Overview
4
4
years of professional experience
Work History
SENIOR CUSTOMER SERVICE REPRESENTATIVE
24-7IntouchCX
Bangalore
12.2023 - Current
- Handled escalated customer issues with diplomacy, ensuring swift, one-call resolutions, and enhancing customer satisfaction.
- Supported customers through telephone, email, online chat, and Video Conferencing providing clear communication of technical solutions
- Collaborated with cross-functional teams (Product and Engineering) to identify opportunities for customer optimization, resource allocation, and automation of service processes.
PROCESS ASSOCIATE
KGIS
Bangalore
07.2022 - 08.2023
- Resolved complex technical issues for internal stakeholders, demonstrating strong problem-solving skills and efficient troubleshooting
- Maintained robust customer relationships by delivering quality support and following up to ensure satisfaction in a dynamic environment
- Contributed to process improvements that enhanced customer experience and operational efficiency through effective collaboration
- Trained new team members on product expertise and customer service skills, fostering a knowledgeable team
JUNIOR PROCESS ASSOCIATE
KGIS India Pvt Ltd
Coimbatore
03.2021 - 06.2022
- Assisted customers in understanding the full range of product offerings (finance), leading to increased sales and customer retention through effective communication
- Managed and resolved customer issues from start to finish in a fast-paced environment, ensuring high satisfaction
- Worked closely with internal teams to gather customer feedback, contributing to product feature enhancements and process improvements
Education
BE - MECHATRONICS
Hindusthan College of Engineering And Technology
CoimbatoreSkills
- Customer support
- Problem-solving
- Communication
- Product expertise
- Automation
- Collaboration
- Dynamic environment
- Customer optimization
- Internal discussions
- Fast-paced
- Customer Issue Resolution
- Multi-channel Communication (Chat, Email, Video Conferencing)
- Collaboration with Cross-functional Teams (Product & Engineering)
- Customer Relationship Management (CRM)
- Technical Support
- Process Improvement
- Product Training & Support
Accomplishments
- 9 times Best Employer of the month.
- Consistency in RNR.
- Contributed to a 60% growth in overall company performance after relocation, showcasing adaptability and strategic impact.
Languages
- Tamil
- English
- French
Professional Development
Power BI Fundamentals, Ongoing
Timeline
SENIOR CUSTOMER SERVICE REPRESENTATIVE
24-7IntouchCX
12.2023 - Current
PROCESS ASSOCIATE
KGIS
07.2022 - 08.2023
JUNIOR PROCESS ASSOCIATE
KGIS India Pvt Ltd
03.2021 - 06.2022
BE - MECHATRONICS
Hindusthan College of Engineering And Technology
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