Akshay Dang
Project Management Professional
New Delhi
Summary
To prove my potential with the zeal of Perfection, hard work and excellence. To grab every opportunity to learn, grow and exploit my potential so as to achieve excellence in the area of responsibility entrusted to me through dedicated effort, devotion and sincerity to ensure the prestige of the organization and accomplish its objectives
Overview
6
6
years of professional experience
8
8
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Professional Achievments
Assistant Manager
Genpact
Noida
05.2021 - Current
- Handling Process streamlining and transitioning from legacy ERP to SAP.
- Creating pre-sales proposal and reviewing commercial created by process associates before sending out to customer.
- Successfully implemented Transactional Yellow Belt Project idea in process for Lean Six Sigma Continuous Improvement with the help of tools such as 5 why’s SIPOC which helped in removing MUDA (waste) in existing process resulting in saving of 80 hours annually.
- Managing stakeholder communication by getting on calls to discuss upcoming process changes, present issues and evaluating and measures to improve team’s performance
- Handling team of 5 members
- Performing Quality audits weekly for contract creation and CRRBs processed
- Handling Process streamlining and transitioning from legacy ERP to SAP
- Responsible for Contract entry and management in SAP ensuring work is completed in agreed SLA
- Analyzing price variance in contracts and issuing CRRBs as required
- Performing Quality checks weekly for contract creation and CRRBs processed
- Analyze, create and tweak SOPs to make procedures user-friendly; fast-track training programs for knowledge articles/tools; and review knowledge articles for improved results
- Working on SAP, Q-port and MS Access.
Contract Administrator
Rockwell Automation
Noida
05.2019 - 03.2021
- Proficiency in SAP-MM module with expertise in P2P activities relative to all CAPEX/OPEX items
- Creating and Validating proposals (commercials) based on different offerings that are provided by RA
- Ensuring customer is Adhering to Terms and conditions of the proposals and deadlines
- Responsible for Contract entry and management and ensuring work is completed in agreed SLA
- Coordinating with Customer success team to gauge requirements and changes that are required in Quotes
- Sending and creating Annual Performance review and Quarterly Business Review reports for stake holders
- Creating and accurately sending Distributor Usage reports
- Getting approval and getting on call with VP and Director in-case value of proposal exceeds USD 500K
- Prepare and/or edit meeting minutes, presentations and tables
- Taking calls and meetings regarding new and existing processes
- Understanding the requirement of different offerings such as Assurance, CBOT, PMA, Application Support and IBE plus providing solution by carefully analyzing and researching historical equipment and price trends in SAP
- Analyze, create and tweak SOPs to make procedures user-friendly; fast-track training programs for knowledge articles/tools; and review knowledge articles for improved results
- Working on tools such as SAP, POWER BI, Service Proposal Tool for proposal generation, PROMS tool for submitting workflow.
SRM (Service request manager)
British Telecom
Gurgaon
03.2017 - 05.2019
- Expertise in working in fast-paced, high-tech environments requiring skills in scheduling, management and team building & SRM Tower (Service Request Management)
- Worked on various products such as IPCG, Cisco-Meraki, SD- WAN, River-bed, One Cloud Cisco – IP Phones, placing branch orders, Auto attendant (VOIP – Auto answering) orders for customers on a configuration tool
- Validating customer request (Change-request) basis on Provide, Modify and Cease and configuring the product network requirement according customer needs within agreed SLA
- Acting as a single point of contact during client escalations, verifying the impact level of the incident, partnered with teams to consistently update changes until closure
- Interface with SMEs, Project Managers and internal customers regarding order updates; analyze, create and tweak SOPs to make procedures user-friendly; fast-track training programs for knowledge articles/tools; and review knowledge articles for improved results
- Managing Global quoting & ordering for hardware and access & further ensuring there on time delivery followed with successful implementation & migration to BT network
- Follow through tasks and take ownership to ensure they are completed to the required standards
- Ensure timely sharing of updates, participate in bi-weekly meetings to make sure of better quality from service providers and work out service improvement plans
- Preparing and reviewing commercial documents
- Maintaining and managing trackers on MS access based excel
- Preparing and reviewing Inventory
- Delivering excellent customer service without compromising business needs
- Ensure all requests are handled within required service standard
- Deals pro-actively with in-life process issues to meet end customer SLA
Product service analyst
IHS-Markit
Gurgaon
06.2014 - 04.2015
- Trade settlement- involves settling trade buy/sell side happening between two portfolios which involves analyzing and ensuring proper settlement of trade according to borrowing or pay down happening on global amount syndicated between portfolios
- Activity reconciliation- involves researching different cash activity happening in the excel sheet and in depth analyzing the buy/sell happening and reporting client accordingly
Education
PMP CERTIFICATION IN-PROGRESS - Project Management
PMI
U.S.ADiploma - Security And Portfolio Analysis
Panjab University
Chandigarh 06.2011 - 06.2014
BBA - Finance
Panjab University
Chandigarh 06.2011 - 06.2014
12th CBSE -
B.C.M Arya Model SR. SEC School
Ludhiana 04.2010 - 03.2011
10th CBSE -
B.C.M Arya Model SR. SEC. School
Ludhiana 04.2008 - 03.2009
Skills
Project management skills
Accomplishments
· Successfully implemented Transactional Yellow Belt Project idea in process for Continuous Improvement with the help of tools such as 5 why’s SIPOC which helped in removing MUDA (Waste) in existing process resulting in saving 80 hours annually
· Completed Green Belt certification in Genpact
· I was recognized for my work and have been awarded for the BT value – Brilliant
· Have been appreciated multiple times by stake holders as the end customer was pleased by my work.
Certification
Lean Six Sigma Yellow Belt Certification
Timeline
Lean Six Sigma Yellow Belt Certification
05-2021
Assistant Manager
Genpact
05.2021 - Current
Contract Administrator
Rockwell Automation
05.2019 - 03.2021
SRM (Service request manager)
British Telecom
03.2017 - 05.2019
Product service analyst
IHS-Markit
06.2014 - 04.2015
Diploma - Security And Portfolio Analysis
Panjab University
06.2011 - 06.2014
BBA - Finance
Panjab University
06.2011 - 06.2014
12th CBSE -
B.C.M Arya Model SR. SEC School
04.2010 - 03.2011
10th CBSE -
B.C.M Arya Model SR. SEC. School
04.2008 - 03.2009
Professional Achievments
PMP CERTIFICATION IN-PROGRESS - Project Management
PMI
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