Summary
Overview
Work History
Education
Skills
Interests
Timeline
SalesManager
Akshay Das

Akshay Das

Customer Support Specialist
Bangalore

Summary

A dedicated and versatile Customer Support Specialist with a proven track record in providing exceptional assistance across various industries, including banking, healthcare, and e-commerce. Skilled in resolving inquiries promptly and efficiently via email, calls, and chat, ensuring optimal customer satisfaction. Possess strong communication skills in English, Hindi, and Malayalam, enabling seamless interaction with diverse clientele. Adept at managing multiple responsibilities, prioritizing tasks, and meeting deadlines with precision. Complemented by a solid foundation in business administration and a keen interest in emerging technologies like Blockchain and Artificial Intelligence. Eager to contribute expertise and drive excellence in customer service within a dynamic and growth-oriented environment.

Overview

6
6
years of professional experience

Work History

Jupiter – Customer Support Specialist (e-mail and call)

10.2022 - Current
  • Provided assistance to users on a wide range of banking-related matters including transactions, investments, chargebacks, and KYC completion
  • Provided support for chargebacks and 2nd level chargebacks related to fraudulent transactions, incorrect transactions, and merchant service denials, ensuring prompt resolution and customer satisfaction
  • Addressed in-app issues and clarified doubts regarding user demographics, app usage, and the onboarding process, ensuring smooth user experience
  • Selected to test Freddy (Freshdesk AI paraphrase tool) to assess accuracy and troubleshoot issues, later aiding the team in mastering its effective utilization through assistance and training.

Marrow – Customer Support Executive (e-mail and call)

11.2021 - 08.2022
  • Provided comprehensive support to doctors and medical students, addressing all inquiries related to the Marrow app, aiding them in their preparation for medical exams
  • Managed inquiries pertaining to payments, course recommendations, and dispatch of notes as per job requirements.

Swiggy – Supervisor (e-mail, call and chat)

09.2019 - 09.2021
  • Commenced as L1 - Chat Support, effectively managing customer inquiries, subsequently promoted to L2-Escalation Desk within four months
  • Experience in handling customers of Swiggy Stores, Swiggy Genie in the initial stages of process launch, along with Swiggy Food.

Aegis - Fulfilment Executive(calls)

05.2018 - 02.2019
  • Facilitated the onboarding process for sellers on Flipkart.com
  • Procured sellers from alternate e-commerce platforms.

Education

BBA - Business Administration

CV Raman University
Bilaspur, Chhattisgarh
04.2001 -

Class 12 - Science

Rani Public School
Calicut, Kerala
04.2001 -

High School Diploma -

Army Public School
Siliguri, West Bengal
04.2001 -

Skills

    Fluent in English, Hindi, and Malayalam

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Interests

PC Gaming

Reading (Books and articles)

Browsing the web

Timeline

Jupiter – Customer Support Specialist (e-mail and call)

10.2022 - Current

Marrow – Customer Support Executive (e-mail and call)

11.2021 - 08.2022

Swiggy – Supervisor (e-mail, call and chat)

09.2019 - 09.2021

Aegis - Fulfilment Executive(calls)

05.2018 - 02.2019

BBA - Business Administration

CV Raman University
04.2001 -

Class 12 - Science

Rani Public School
04.2001 -

High School Diploma -

Army Public School
04.2001 -
Akshay DasCustomer Support Specialist