Akshay Dhumal
Mumbai
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
8
8
years of professional experience
Work History
Operations Manager
Hicare Services Pvt Ltd
Mumbai
09.2020 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with customers for smooth service delivery.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in Complaint reduction metrics.
- Created detailed reports on the performance of individual departments within operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Mitigated business risks by working closely with staff members and assessing performance.
- Monitored progress by establishing plans, budgets and measuring results.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Implemented successful business strategies to increase revenue and target new markets.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
- Hired and onboarded team members to meet immediate and expected demand.
- Created corrective actions based on adverse KPI trends.
- Crafted operations best practices using audits and project management team feedback.
- Measured and reviewed performance via KPIs and metrics.
- Monitored resource use to achieve set goals within budget constraints.
- Tracked and replenished inventory to maintain par levels.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Addressed customer concerns with suitable solutions.
- Managed scheduling, training and inventory control.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Handled approx 50 manpower including technicians and back office staff
Operation Executive
Rentokil PCI
Mumbai
06.2016 - 09.2020
- Developed and implemented operational strategies to improve efficiency, reduce costs and increase customer satisfaction.
- Coordinated with cross-functional teams to ensure smooth operations.
- Managed the procurement of materials needed for daily operations.
- Oversaw the maintenance of equipment used in the service delivery process.
- Trained new employees on operational procedures and protocols.
- Resolved escalated customer inquiries or complaints in a timely manner.
- Monitored KPIs to evaluate productivity, quality control and other performance metrics.
- Collaborated with senior management team on strategic planning initiatives related to operations activities.
- Performed root cause analysis on issues impacting operational performance and took corrective action accordingly.
- Maintained accurate records of operational data and documents for audit purposes.
- Communicated with departmental leaders to identify and solve daily operations issues.
- Created and updated operational documents and database records.
- Monitored external and internal service providers.
- Reviewed operations performance reports to drive improvements.
- Handled premium customers like Westin mumbai garden City, Oberoi Group, Cushman in terms of service delivery, documentation and commercials.
- Handled Manpower with approx 30 technicians for daily service delivery
- Improved operational efficiencies by analyzing issues and implementing project management.
- Supervised employees such as Technicians and back end staff to monitor daily performance.
Education
MBA - Operations Management
Khalsa College Of Management Studies
Mumbai02-2020
Bachelor of Science - Chemistry
Patkar College
Mumbai12-2016
12th Science
Rajendra Junior College Khandala
Pune04-2012
10th
Nivara Vidyalaya
Mumbia04-2010
Skills
- Labor Relations
- Process Improvement
- Organizational Management
- Workflow Optimization
- Document Control
- Health and safety compliance
- Business Development
- P&L Management
- Resource Coordination
- Staff Management
- Operations Management
- Customer Relationship Management
- Issue Escalation
- Customer Retention
- Complaint Handling
Languages
English
First Language
English, Hindi, Marathi
Beginner
A1
Affiliations
- Running and Swimming
- playing cricket
- Trekking
Accomplishments
- Robotics
Timeline
Operations Manager
Hicare Services Pvt Ltd
09.2020 - Current
Operation Executive
Rentokil PCI
06.2016 - 09.2020
MBA - Operations Management
Khalsa College Of Management Studies
Bachelor of Science - Chemistry
Patkar College
12th Science
Rajendra Junior College Khandala
10th
Nivara Vidyalaya
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