Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Akshay Dugni

Akshay Dugni

Product Review Analyst
Hyderabad

Summary

Analytical professional with knack for interpreting complex data sets and translating findings into actionable insights. Regularly conduct data analysis, create detailed reports, and support decision-making processes with clear, concise recommendations. Consistently maintain accuracy and integrity in data handling and presentation.

Overview

11
11
years of professional experience
6031
6031
years of post-secondary education
2
2
Certifications

Work History

Product Review Analyst

Cognizant Technology Solutions
11.2015 - Current
  • Spearheaded a new Google project, for Google Accounts as a Product Review Analyst, since December 2023, providing in-depth feedback analysis to enhance user experience.
  • Collaborated closely with Google clients to refine core activities, ensuring continuous improvements in end-user interactions and UI/UX
  • Led the Core Quality Control (QC) Team, directly interfacing with clients on quality metrics and daily operations.
  • Appointed as Onboarding Lead for the Google Duplex Project in September 2022, successfully onboarding over 100 new employees with an attrition rate of just 5% within six months.
  • Optimized onboarding procedures, ensuring seamless integration between new hires, training, and operations teams.
  • Oversaw the procurement of essential hardware and software, ensuring timely asset allocation for new employees.
  • Led initiatives to reduce attrition post-training and mentoring phases, improving workforce retention and engagement.
  • Played a pivotal role in Client Evaluations, working under direct supervision of a Google Manager to enhance Google Maps' front-end and policy structure.
  • Acted as a mentor for two batches, fostering professional growth and knowledge-sharing within the team.
  • Provided strategic backup support to enhance team performance, monitoring key metrics and operational progress.
  • Managed extensive project evaluating user data for strategic insights
  • Recognized with the prestigious "Unicorn" award for outstanding performance in 2019
  • Demonstrated a proactive approach in High Touch Operations (HTO) before transitioning to Field Touch Operations (FTO) for additional support.
  • Oversaw operations and quality analysis to maintain efficient workflows
  • Selected as a Fun Committee Member in October 2016, successfully organizing engaging team-building activities on a weekly basis.

Customer Care Associate

Dell International Services
02.2014 - 08.2015
  • Ensured exceptional customer service for Dell clients in the United States by managing inbound calls
  • Facilitated swift resolution of customer issues by liaising with relevant departments, improving service efficiency.
  • Delivered personalised customer service by understanding individual needs and preferences, leading to higher customer satisfaction scores.
  • Conducted customer satisfaction surveys to gather feedback and identify areas for improvement in service delivery.

Education

BACHELOR OF TECHNOLOGY -

KESHAV MEMORIAL INSTITUTE OF TECHNOLOGY

SENIOR SECONDARY -

LITTLE FLOWER JUNIOR COLLEGE

HIGH SCHOOL -

BRILLIANT GRAMMAR HIGH SCHOOL

Skills

    Client Relationship Management – Effective liaison between stakeholders and project teams to optimize user experiences

    Onboarding & Training – Streamlined onboarding processes and facilitated smooth transitions for new employees

    Data Analysis & Quality Control – Conducted in-depth evaluations to enhance operational efficiency and compliance

    Process Optimization – Designed workflow improvements, reducing operational bottlenecks and enhancing team productivity

    Leadership & Mentorship – Guided team members through mentorship programs, improving retention and career progression

    Project Management – Coordinated with cross-functional teams to drive project success and meet key performance indicators

    Event Planning & Engagement – Organized corporate events, fostering a positive and motivated work environment

Certification

Six Sigma Certification

Timeline

Six Sigma Certification

05-2025

Conversational AI and AI Prompting

05-2025

Product Review Analyst

Cognizant Technology Solutions
11.2015 - Current

Customer Care Associate

Dell International Services
02.2014 - 08.2015

BACHELOR OF TECHNOLOGY -

KESHAV MEMORIAL INSTITUTE OF TECHNOLOGY

SENIOR SECONDARY -

LITTLE FLOWER JUNIOR COLLEGE

HIGH SCHOOL -

BRILLIANT GRAMMAR HIGH SCHOOL

Similar Profiles

CREATE PROFILE
Akshay DugniProduct Review Analyst