Senior Account Manager with expertise in stakeholder management and intelligent automation delivery. Proven ability to enhance process efficiency and lead successful project transitions. Proficient in project management and committed to delivering exceptional service through effective collaboration with cross-functional teams. Approachable and outgoing problem-solver with a talent for cultivating successful creative methods of increased profits and efficiency. Proven ready to take on a long-term position with up to several clients accounts in parallel.
$1200M+ worth of savings via Intelligent automations, Improved CSAT from 4.1/5 to 4.8/5, GSM score to Excellent, Improved turnaround time by 80-90% through RPA enabled processes - 200+ Bots deployed, Successful mobilization of Go live of client project in 6 Phases
30, 30, 15, 15
Key Consultant in COE Setup, SLA Base-lining and Governance Framework Designing
12, RPA-Intelligent Automation, AI, Continuous Improvement, Stakeholder Management, Transition planning, Change Management, Governance, Service Delivery
An analysis of Critical Success Factors for Software Projects, Waterfall v/s Agile SDLC