Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Akshay Gaikwad

Bangalore

Summary

Business Transformation and Quality professional with 12+ years of experience driving operational excellence, process reengineering, and strategic initiatives across the BFSI sector. Specialized in aligning business models with operational strategies, delivering measurable outcomes through Lean Six Sigma, automation, and stakeholder collaboration. Adept at managing change, solving complex problems, and leading high-impact transformation programs in dynamic environments.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Assistant Manager – Business Transformation & Quality

Infosys BPM
12.2022 - Current
  • Spearheaded multiple business transformation initiatives, enabling a 20% increase in FTE savings through ideation workshops, challenge mapping, and strategic project implementation.
  • Reduced audit process lead time from 25 to 12 days using VSM, mitigating a $1M potential loss.
  • Strengthened audit readiness and risk controls, reducing operational losses by 30% through systemic improvements.
  • Implemented RPA automation in the QC process, achieving 100% accuracy and saving 10 FTEs.
  • Increased compliance rate by 67% through a centralized dashboard and governance framework.
  • Improved productivity by 10% using Six Sigma (DMAIC) and RCA to eliminate process bottlenecks.
  • Delivered training to 300+ employees on PSDM 2.0, Lean Accelerator, Lean Practitioner, and Six Sigma (YB, GB) with over 90% positive feedback.
  • Showcased transformation projects through PACE and internal platforms, earning 4 project wins and organizational recognition.
  • Established performance enhancement plans for new joiners and automated key functions, resulting in a 15% YoY increase in client satisfaction.

Assistant Team Leader – Process Excellence

Fidelity National Finance
08.2016 - 12.2022
  • Led end-to-end process improvement projects aligned with operational strategy, reducing lead time by 18% across financial processes.
  • Collaborated with business stakeholders to identify transformation opportunities and reduced manual dependencies by 15%.
  • Drove change management efforts across business units, resulting in higher adoption of new systems and processes.
  • Mentored team members in continuous improvement tools, strengthening execution capability within teams.
  • Supported strategic planning efforts and provided business insights to leadership, influencing key transformation priorities.

Quality Analyst

SLK Global Services
06.2011 - 02.2015
  • Conducted quality audits and implemented improvements that led to a 7% reduction in process defects.
  • Collaborated with operational teams to improve SLAs, compliance, and customer satisfaction.
  • Created SOPs and training modules to strengthen process adherence and team effectiveness.
  • Drove micro-level improvements and supported transformation goals through data-driven insights.

Education

Bachelor of Arts -

Shivaji University
Kolhapur, MH

Skills

  • Business Process Design & Transformation
  • Operational Strategy & Execution
  • Continuous Improvement & Lean Six Sigma
  • Business Insights & Root Cause Analysis
  • Program & Change Management
  • Client Relationship Management
  • Compliance, Risk Mitigation & Audit Readiness
  • Cross-Functional Team Leadership
  • Adaptability & Strategic Thinking
  • Performance Management & Governance

Certification

  • Lean Six Sigma Black Belt (BB)
  • Lean Practitioner (LP)
  • Design Thinking
  • Business Process Modelling (BPMN 2.0 - Signavio)
  • Problem Solving & Decision Making (PSDM 3.0)

Timeline

Assistant Manager – Business Transformation & Quality

Infosys BPM
12.2022 - Current

Assistant Team Leader – Process Excellence

Fidelity National Finance
08.2016 - 12.2022

Quality Analyst

SLK Global Services
06.2011 - 02.2015

Bachelor of Arts -

Shivaji University

Similar Profiles

CREATE PROFILE
Akshay Gaikwad