Akshay Ghanekar

• Handling complete end-to-end supply chain export operations for U.S.-based customers, Cinmar, QVC, and Potpourri (Incoterms - FOB, FCA, EXW, CIF).
• Ensure to execute the shipment timely within requested ship window date without failure, follow up with users on SI submission, VGM and manifestation (AMS & ISF), track the shipment on sailing, sending timely draft and invoices.
• Coordinate with ICD/CFS team & local transporters as well as CHA's for the movement & clearance of the cargo.
• Handling air shipments : coordinate with the shipper, vendors, and associated branches for moving air shipments, along with documentation and billing closure..
• Monitor the timely payment release to respective vendor/ carrier handled for the customers allocated.
• Clearing internal & external disputes regarding payment & invoicing.
• Communicate with external and internal customers & Monitor billings to be done within the invoicing KPI and zero manual closures.
• Work in harmony with the team & share ideas, best practices.
• Ensuring no any critical tasks pending. Ops timeliness and CEXI score to be met without any deviations to it.

• Purchase order (PO) management for the Europe-based consignee M&S - Marks & Spencer for shipments every FOB (Free on Board) every week.
• Coordinating with M&S contracted suppliers or shippers from India for their orders to export from India to the UK and Croatia, forecasting volume for the coming week based on bookings made by the suppliers on Maersk Portal, and keeping a record of arrived volume at CFS.
• Coordinating with liners/carriers for bookings, vessel, and seaworthy containers availability at CFS.
• M&S has a good volume of GOH (Garment on Hangers) cargo. Hence, calculating bars required for all GOH cargo based on standard Matrix for every garments & sending container fabrication request to carrier.
• Creating container plan & consolidate all the volume received & already available stock from previous week from multiple shippers at CFS with maximum CBM fulfillment of every container to avoid dead freight.
• Arranging calls with various contracted carriers along with the consignee upon contract renewal to get aligned with agreed rates, services & to discuss the challenges faced in operations & dealing with exceptions later sharing the MOM with all the parties involved in the discussion.
• Billing M&S and the shippers with the CFS Audit charges every month for all the orders carted at CFS & audited in the Maersk facility.
• Handling CY shipments every week upon shipper's request by cross checking pre-CLP with Client reports, based on no discrepancies, releasing carrier bookings from desired location of suppliers to pick & handover/custom clearing the container.
• Updating client daily with DSR/Offshore report/Planning sheet/Humidity report & any discrepancy from suppliers for any cargo received at CFS.
• Coordinating with CFS by sending CLP(Container load plan) to stuff the containers once all cargo carted are custom cleared(Leo & TR copies) received & move the container to meet the cut off.
• Checking with carriers for NOC requirement for Road movements, as well as any issue faced by CFS team while generating Form 6 or 13 to gate in & checking for VIA request for late gate in.
• Keeping daily track of previous & current week shipments which are stuffed & moved to port & which are already loaded on vessel, till the container get discharged at POD
• Following up with the CFS team & carrier for pending local EGM request from the shippers of their respective Shipping bills.
• Coordinating with Back office team for SI submission & FCR(Forwarders Cargo Receipt) creations for every orders received from suppliers as well as to update any changes in vessel schedule or amendments Clearing Disputes raised by partners/finance team by investigating case by case & referring the rate sheet agreed between M&S & Maersk

Customer Service Export: - July 2019 to April 2021

• Amending bookings of India, Dubai, Bahrain, Pakistan & Kuwait as per rates/quotation filed in the system(RA/MR).
• Co-ordinating with Backend team for Draft Amendment & SWB-OBL-RFS posting.
• Coordinating with counter part team & customer for Telex Release & surrendering BL.
• POL(Port of loading) & POD(Port of discharge) change as per contract only
• SOC (Shipper Owned Container) updating - Tare weight, size/type of the container or Tank as per CSC plate/certificate received from the customer.
• Handling COD(Change Of Destination) & Return Back shipment requests.
• Empty Pick up, Gate in & Empty return acceptance creation as well as providing NOC for custom verification in Dubai Trade (DP world) website.
• Co-ordinating with Dispute team for invoice dispute from customers for any charges.
• Updating charges(Booking Amendment/NOC/COD/Empty return fees) in the system.
• Co-coordinating with VB(vessel balancing) team if container is shutout from respective vessel and educating customer if it's customers fault.
• Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Transport Dispatch India: - October 2018 to June 2019.

• Operations Support for Inland Container movements.
• Planning of Transport - Check expected import arrivals and plan transportation for timely evacuation.
• ED gather equipment forecast from Sales and inform TD to plan movement & Allot Transport movement.
• Monitor / follow up with the transporter for timely completion of movement.
• Record/Document the reasons for delay in movements.
• Keep ED informed about status of movement to look for alternate options.
• Adhere to KPIs for timely work order creation.
• Liaison with vendors to close disputes & for invoices.

• To keep Tracking of the containers & solve EDI in the software of the company by contacting Depots & Terminals through emails & calls, updating monthly reports of daily container movements.
• Updating manual movements of the containers received from depots reports which are not reflecting correctly in the system.
• On hire/Off hire/Link & Delink containers to booking.
• Leaded the team of Mexico & Peru Process
• Worked in different country process like Europe Cluster (Day Shifts) USA & South America Cluster (Night Shifts).