MOHAMED FAZIL T.F
Triprangode
Summary
Innovative and disciplined Front office executive with five years of administrative leadership experience for top-level executives. Proven problem-solver with resourcefulness to handle unprecedented challenges without guidance. Detail-oriented team player, organizer and delegator with constant focus on adherence to processes and standards that lead to complete customer satisfaction.
Overview
8
8
years of professional experience
Work History
Sr. Front Office Assistant
Karma Chakra Resort Kumarakom Kottayam
Kumarakom Kottayam
08.2022 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Reviewed and updated customer information in database for accuracy.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
Supervisor
Hotel Glory Lazfina
GOA
02.2017 - 10.2020
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Dispersed petty cash to employees and collected and managed receipts.
Education
F&B Service Steward & Frond Office Associate -
MIMHANS
Kuttipuram01.2022
Commerce -
Co- Operative College
Tirur01.2017
SSLC -
K.H.M.H.S.S
Alatiyur01.2015
Skills
- Scheduling and calendar management
- Mail handling
- Team player attitude
- Database Administration
- Reception duties
- Document Management
- Account Reconciliation
- Documentation and control
- Presentation Design
- Filing systems
- Expense Reporting
- Meeting Arrangements
- Training and coaching
- Travel Planning
- Contract Negotiations
- Relationship Building
- Credit and collections
- Organizational proficiency
- Data entry expertise
- Typing Speed
- Calendar Management
- Policy and procedure modification
- Basic accounting
- Mail Management
- Multitasking and Time Management
Languages
English
Malayalam
Tamil
Hindi
Fieldinterest
Front Office
Personal Information
- Father's Name: Fausal. T.A
- Mother's Name: Sabira.C
- Date of Birth: 03/26/99
- Gender: Male
- Nationality: India
- Marital Status: Single
Natureofwork
- Practice In Check In & Check Out
- Practice In Problem Solving
- Practice In Reservation
Disclaimer
I am also confident of giving my best of abilities to the organization and its team. I hereby confirm that the above details furnished are true to my knowledge.
Timeline
Sr. Front Office Assistant
Karma Chakra Resort Kumarakom Kottayam
08.2022 - Current
Supervisor
Hotel Glory Lazfina
02.2017 - 10.2020
F&B Service Steward & Frond Office Associate -
MIMHANS
Commerce -
Co- Operative College
SSLC -
K.H.M.H.S.S