AKSHAY GUPTA
DELHI
Summary
1 .Managing a team of 15 people working in various departments i.e. Sales Support, operation & customer service.
2. Complete login includes new sourcing & Underwrite final login (payment collection, KYC completion, welcome calls, and other login related calls).
3. New Business processing of SBI Life Insurance, HDFC Life Insurance, PNB Met Life Insurance and Max Life Insurance.
4. Mutual fund processing of UTI.
5. Managing Customer Service Department.
6. Coordinate with parent companies to solve internal and external customers complains and issues.
7. Managing cross sell and retention department.
8. Updating monthly, quarterly and yearly business report of all channels to management.
9. Publish daily report of the business to management.
10.Daily tracking of applications.
Overview
8
8
years of professional experience
Work History
INSURANCE
SPECTRUM INSURANCE BROKING PVT. LTD
06.2016 - Current
- Improved customer satisfaction by efficiently addressing and resolving health insurance inquiries.
- Streamlined patient admissions by accurately collecting and verifying insurance information.
- Processed forms required for insurance approvals and scheduled procedures.
- Discussed financial and insurance options with patients.
- Assisted patients with insurance claims, facilitating smooth transactions and proper coverage.
- Verified client insurance information, filing appropriate paperwork to streamline billing processes.
- Supervised coding, insurance billing and reimbursement tracking for [Number] administrative workers.
- Improved patient satisfaction by efficiently processing insurance claims and addressing concerns.
- Followed up with insurance companies.
- Notified insurance agents and accounting departments of policy cancellations and changes.
- Ensured timely insurance verifications and authorizations, preventing delays in scheduled procedures.
Education
B. COM - COMMERCE
DELHI UNIVERSITY
DELHI07.2020
Skills
- Insurance approvals
- Insurance Industry Understanding
- Insurance Verification and Authorization
- Insurance Accounting
- Insurance verifying
- Insurance Underwriting
Timeline
INSURANCE
SPECTRUM INSURANCE BROKING PVT. LTD
06.2016 - Current
B. COM - COMMERCE
DELHI UNIVERSITY
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