Akshay G Y

• Provide production support for enterprise backup infrastructure, ensuring high availability and timely resolution of critical incidents across Linux and Windows environments.
• Administer and monitor Linux servers hosting backup services, including troubleshooting, log analysis, and performance optimization.
• Automate routine operational tasks through scripting and configuration management tools, improving efficiency and reducing manual effort.
• Utilize monitoring and ticketing tools to proactively identify and resolve infrastructure alerts within SLA timelines.
• Collaborate with network, storage, server, and application teams to diagnose and resolve complex infrastructure issues.
• Monitored and optimized backup, replication, and recovery processes to improve disaster recovery readiness and ensure adherence to established RPO and RTO objectives.
• Perform incident, change, and problem management activities following ITIL best practices.
• Conduct root cause analysis and implement preventive measures to improve system reliability and availability.
• Support remote administration and maintenance of infrastructure components across distributed enterprise environments.
• Create and maintain operational documentation, SOPs, and troubleshooting guides.
• Coordinate maintenance activities, upgrades, and issue resolution with stakeholders and cross-functional teams.

• Acted as primary contact for resolving client application issues, enhancing user satisfaction.
• Collaborated with teams to identify and resolve operational problems, streamlining workflows.
• Followed ITIL processes to maintain effective technical operations, supporting overall service quality.

• Coordinated communication between business and client ensuring efficient service delivery and client satisfaction.
• Ensured adherence to Service level agreements(SLA) to maintain operational efficiency.
• Managed and organized knowledge resources to enhance service delivery efficiency.
  
  

• Acted as primary contact for end user issues, ensuring timely resolutions to enhance customer satisfaction.
• Escalated unresolved issues to appropriate departments, facilitating quicker problem resolution.
• Followed standard procedures to provide consistent, high-quality technical assistance.